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Product

Keep agents informed & productive with Admin Notifications for Sendbird Desk

We’re happy to announce a new feature for Sendbird Desk that streamlines internal communication between admins and agents to boost […]

Product

Context is king in customer service: Sendbird Desk internal notes support smarter customer conversations

Agents using Sendbird Desk are now able to write and leave notes within a chat support ticket. This helps agents […]

Insights

How to align Product Management and Engineering on build vs. buy decisions

When it comes to a build or buy decision, product managers and developers can have dramatically different points of view. […]

Product

센드버드 데스크 (Desk)의 FAQ 봇 (Bot)을 소개합니다

센드버드 데스크 (Desk)의 FAQ 봇 출시를 알려드립니다! 과거에는 직접 개발하거나, 외부 솔루션을 사용하여 Bot을 센드버드 데스크에 연동해 이용하시던 고객분들께서 이 […]

Product

Introducing Sendbird FAQ Bot for Desk

We’re excited to announce the launch of our own native FAQ Bot for Sendbird Desk. Sendbird Desk customers could previously […]

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