Reimagining the customer experience for a new world

Customer experience trends have evolved from the older generation of ecommerce sites, and not just because of COVID-19. Customer expectations […]


Chat as the command center of the marketplace experience

Lately, chat has been on everyone’s mind—and fingertips. In January this year, WhatsApp made waves when it announced an update […]


Why DoorDash chose to build on Sendbird 

DoorDash recently posted a technical blog titled that describes DoorDash’s journey adding in-app chat to their delivery app in the […]


Social+ hype: what’s all the fuss about?

Social+ products have been getting a lot of attention lately. You may have come across the term and wondered what […]


Supporting the COVID-19 relief efforts in India

Over the last few weeks we’ve witnessed India’s second wave of the pandemic bring immense hardships to the country. Though […]


Safety in numbers? The challenges of trust, privacy, and moderation for high growth online communities

Unless you’ve been living under a rock, you’ve heard of Clubhouse, the new kid on the social media block. The […]


Case study: Bridging the communication gap with integrated messaging for KeepTruckin

KeepTruckin creates modern technology that improves the safety, efficiency, and profitability of businesses that keep our economy moving. The company’s […]


Virgin Mobile UAE keeps customers engaged with on-demand mobile support using Sendbird Desk

Virgin Mobile UAE is part of one of the most recognized telecommunication brands. The brand services customers across the United […]


Case study: Building relationships in a socially distanced world with Hinge

Get to know Hinge Hinge is a popular dating app aiming to help people truly connect and build meaningful connections. […]