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Insights

Lessons from fintech for legacy financial firms

In recent years, fintech has seen massive growth, with the number of fintech startups having doubled since 2019, according to […]

Insights

What comes after SMS?

The first text message  was sent on 3 December 1992, containing the simple message, “Merry Christmas.” It revolutionized communication, and […]

Insights

What it takes to create a better mobile push notifications  strategy 

As you may have noticed, we’ve got push notifications on the brain these days. This time around, we’re going to […]

Sendbird

How to become a unicorn: The Sendbird story of reaching $1B

Sendbird CEO John Kim recently sat down with Traction and Boast.ai to discuss the philosophies and approaches that helped Sendbird […]

Insights

Is it time to ditch SMS for critical customer messages?

Like most internet users, you have probably received phishing emails and smishing SMS messages from malicious actors pretending to be […]

Insights

Is mobile clienteling the future of luxury retail?

The number of online shoppers in the US is expected to hit 291.2 million by 2025. Amazon has already shown […]

Insights

The future of customer conversations for travel and hospitality brands

A high-value customer is trying to book a suite at your resort… and you make them click through menus, fill […]

Insights

What is a go-to-community strategy and why do you need one?

In a recent blog for Andreesen Horrowitz titled Community ≠ Marketing: Why We Need Go-to-Community, Not Just Go-to-Market, Orbit CEO […]

Insights

Are payments and “chat” the same thing?

When you think of what “chat” is, many of the daily chat experiences that immediately come to mind – your […]

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