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Editor's Pick, Engineering

Don’t try this at home: Why software engineers shouldn’t build chat in-house

Before I helped co-found Sendbird as the Chief Technology Officer, I built chat as a feature for two products. Both […]

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Harry Kim Chief Technology Officer
Engineering

Don’t try this at home: Why software engineers shouldn’t build chat in-house

Before I helped co-found Sendbird as the Chief Technology Officer, I built chat as a feature for two products. Both […]

Avatar
Harry Kim Chief Technology Officer
Insights

Leveling the user-to-user messaging “playing field” for businesses around the world

Facebook CEO, Mark Zuckerberg, expressed last week his plans to direct Facebook’s vision toward building a “privacy-focused” messaging platform. He […]

Sarang Paramhans
Sarang Paramhans Product Marketer
Customers

4 more tech unicorns in APAC using Sendbird’s chat solution

In late 2017, we had the chance to share our work with some of the top tech unicorns in APAC like […]

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Daniel Kim Marketing Manager
Insights

Customer Success vs. Service – When Customer interactions become proactive

Unless you’ve been living under a rock for the last 5 years, I’m sure you’ve heard the term “customer success” […]

Ace Bowers
Ace Bowers Customer Success Manager
Insights

HIPAA, privacy, and the future of healthcare communications solutions

The recent calls at Davos for global oversight of Tech companies; General Data Protection Regulations (GDPR) in the EU; Facebook’s […]

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John S. Kim CEO & Co-Founder of Sendbird
Insights

Build vs Buy: Build chat from scratch or jump start with a chat API and SDK

You’ve been thinking about building chat in your application, and you’re trying to decide if you should build your own […]

Sarang Paramhans
Sarang Paramhans Product Marketer
Insights

Why Online Communities and their users are seeking real-time chat

Online communities are confronting an interesting problem: how to defend against messaging apps like Slack and Discord, while maintaining the […]

Alek Jeziorek
Alek Jeziorek Staff writer
Insights

In-app messaging for on-demand apps: Transparent communication on demand

In an ideal situation, the on-demand experience requires little communication. There’s no waiting, no mistakes on an order, no software […]

Alek Jeziorek
Alek Jeziorek Staff writer
Insights

How in-app messaging can help marketplaces achieve liquidity

Since connecting supply-side and demand-side is the fundamental task of marketplaces, it’s easy to see why in-app messaging complements this […]

Alek Jeziorek
Alek Jeziorek Staff writer