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Editor's Pick, Engineering

Don’t try this at home: Why software engineers shouldn’t build chat in-house

Before I helped co-found Sendbird as the Chief Technology Officer, I built chat as a feature for two products. Both […]

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Harry Kim Chief Technology Officer
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Disney, ESPN, BAMTech: Weathervanes for sports media

Disney, the owner of ESPN, recently increased its stake in BAMTech to 75%. This article demonstrates why it might be […]

Alek Jeziorek
Alek Jeziorek Staff writer
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3 key insights about conversational products, API World 2017

Sendbird attended API World 2017 last week, and this article summarizes some of the key insights we learned in preparation […]

Alek Jeziorek
Alek Jeziorek Staff writer
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The future of messaging: neutrality and the universal messaging system

The history of technological attention brokerage is the history of the struggle between Facebook, Google, and everyone else. This article […]

Alek Jeziorek
Alek Jeziorek Staff writer
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Why sports media lost Millennials 25 years ago and how it can find them again

When exactly did the media lose Millennial interest? The NFL is ramping up again. The Hall of Fame Game and […]

Alek Jeziorek
Alek Jeziorek Staff writer
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How chat API boosts customer retention in mobile apps

Ever since the precipitous rise and fall of “app installs,” or acquisition, as the main metric for mobile companies, product […]

Alek Jeziorek
Alek Jeziorek Staff writer
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Messaging: The digitization of human interactions.

Over the years, we’ve witnessed a growth of an industry like no other: smartphones. The device adoption surpassed anything we’ve […]

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John S. Kim CEO & Co-Founder of Sendbird
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Brace for impact from the march of mega messengers!

This is a repost of our original article on ITProPortal It was not long ago that Chris Messina wrote a centerpiece […]

Yaekyum Lee
Yaekyum Lee Head of APAC Sales
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In-App Chat and Messaging Planning Guide: Where Should We Start?

Recently, the words conversational interface, conversational UX, in-app chat, and many other variations of them have been ringing in my […]

Yaekyum Lee
Yaekyum Lee Head of APAC Sales
Insights

In-App Chat and Messaging Planning Guide: Use Cases and Best Practices

We began the first two chapters of in-app chat planning guide with chat platform fundamentals and characteristics of chat and messaging. […]

Yaekyum Lee
Yaekyum Lee Head of APAC Sales