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Authentication

Before using features of the Desk SDK for Android in a client app, the SendBirdDesk instance must be initialized first when launching a client app. As the Desk SDK handles messages within a ticket based on Sendbird Chat, customers from Sendbird Chat should go through the user authentication with the Desk SDK before starting a chat with an agent.


Initialize the Desk SDK

Initialize the SendBirdDesk instance when launching a client app. Next, copy the APP_ID of your Sendbird application from the Sendbird Dashboard. Then, call the SendBird.init() method using the copied APP_ID within the Application.onCreate(). Make sure to use the same APP_ID from the Chat SDK at this point. Lastly, call the SendBirdDesk.init() method within the Application.onCreate().

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// Initialize the SendBirdDesk instance to use APIs in your app.
public class MyApplication extends Application {
    @Override
    public void onCreate() {
        super.onCreate();
        SendBird.init(APP_ID, this);
        SendBirdDesk.init();
    }
}

Note: If you call the SendBirdDesk.init() again after calling the SendBird.init() with a different APP_ID, all existing Desk-related data in the client app will be deleted.

Depending on the chat environment you want to provide to provide to your customers, you can use the Chat SDK alone or both the Chat and Desk SDKs together.

Usage of SDKs

SDKUsed for

Chat SDK

In-app messenger where customers can chat with each other.

Chat and Desk SDKs

Tickets where customers can chat with agents.


Authenticate a customer from Sendbird Chat

Every ticket in Sendbird Desk is mapped to a group channel in Sendbird Chat because messages within a ticket are handled by Sendbird Chat. Therefore, your customer needs authentications from both the Chat SDK and the Desk SDK to receive and send a message within a ticket. To authenticate a customer, use the SendBird.connect() and the SendBirdDesk.authenticate() methods with a customer's user ID used in Sendbird Chat.

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// Use a user ID that is unique to your Sendbird application.
SendBird.connect(USER_ID, ACCESS_TOKEN, new SendBird.ConnectHandler() {
    @Override
    public void onConnected(User user, SendBirdException e) {
        if (e != null) {
            // Handle error.
        }

        // Use the same user Id and access token used in the SendBird.connect().
        SendBirdDesk.authenticate(USER_ID, ACCESS_TOKEN, new SendBirdDesk.
            AuthenticateHandler() {
                @Override
                public void onResult(SendBirdException e) {
                    if (e != null) {
                        // Handle error.
                    }

                    // SendBirdDesk is now initialized,
                    // and the customer is authenticated and connected to Sendbird server.
                    ...
                }
            }
        );

        ...
    }
});

If you're implementing the Chat SDK and the Desk SDK simultaneously, connect a user to Sendbird server with their user ID and access token first.

Note: Customers from social media, such as Instagram or Twitter, are automatically authenticated on the Sendbird Dashboard with their social media account.