Related channels indicate group channels in Sendbird Chat that are relevant to a ticket. By providing one or more related channels, your agents can see the contextual background of a customer's inquiry during the conversation. Up to three group channels can be added per ticket, and they are displayed on the right side of the ticket details view on the Sendbird Dashboard.
Note: On the Sendbird Dashboard, the term Related chats is used instead of
You can add up to three related channels when creating a ticket. Pass one or more group channel URLs as an argument to the relatedChannels parameter in the
To update related channels, use the
ticket.relatedChannelsproperty in the callback indicates the group channel object of the related channels, which contains their channel names and group channel URLs.