Connection logs

Connection logs are created when the connection status of agents is changed. You can list connection logs of all agents or view a specific log with its ID.

Resource representation

Property name	Type	Description
id	int	The unique ID of the connection log.
agent	int	The ID of an agent who owns the connection log.
fromConnection	string	The previous connection status of the agent. Valid values are ONLINE, OFFLINE, and AWAY.
toConnection	int	The changed connection status of the agent. Valid values are ONLINE, OFFLINE, and AWAY.
durationTime	string	The time that indicates how long the current connection status has been maintained.
createdAt	string	The date and time when the connection status was changed, in ISO 8601 format.
createdBy	int	The subject who changed the connection status.

Actions

API endpoints are relative to the base URL allocated to your application. In this page, the /agent_connection_logs endpoint refers to https://desk-api-{application_id}.sendbird.com/platform/v1/agent_connection_logs.

Note: If you want to know your application ID, sign in to your dashboard, go to the Settings > Application > General, and then check the Application ID.

It's recommended that the parameter values in API URLs be urlencoded, such as {agent_id}.

Action	HTTP request
List connection logs	`GET` /agent_connection_logs Retrieves a list of connection logs of all agents.
View a connection log	`GET` /agent_connection_logs/{connection_log_id} Retrieves information on a specific connection log.

List connection logs

Retrieves a list of connection logs of all agents.

Note: If you want to retrieve connection logs of a specific agent, refer to Retrieve a list of an agent's connection logs action in the Agent page.

HTTP request

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GET https://desk-api-{application_id}.sendbird.com/platform/v1/agent_connection_logs

Parameters

The following table lists the parameters that this action supports.

Parameters

Optional	Type	Description
limit	int	Specifies the number of results to return per page. Acceptable values are 1 to 500, inclusive. (Default: 50)
offset	int	Specifies the number of results to skip before retrieving the next page in the result set. This is used to adjust the starting index of the next page. (Default: 0)

Query string example

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?limit=50&offset=50

Response

If successful, this action returns a list of connection log resources in the response body.

Status: 200 OK

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{
    "count": 32431,
    "previous": null,
    "next": "https://desk-api-xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx.sendbird.com/platform/v1/agents_connetion_logs?limit=50&offset=100",
    "results": [
        {
            "id": 473,
            "agent": 27,
            "fromConnection": "OFFLINE",
            "toConnection": "ONLINE",
            "durationTime": "10196820",
            "createdAt": "2019-07-18T09:13:44.846926Z",
            "createdBy": 27
        },
        ... # More connection logs
    ]
}

Property name	Type	Description
count	int	The total count of agents registered in the application.
previous	string	The URL to retrieve the previous page in the result set.
next	string	The URL to retrieve the next page in the result set.
results[]	list	A list of agents.

View a connection log

Retrieves information on a specific connection log.

HTTP request

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GET https://desk-api-{application_id}.sendbird.com/platform/v1/agent_connection_logs/{connection_log_id}

Parameters

The following table lists the parameters that this action supports.

Parameters

Required	Type	Description
connection_log_id	int	Specifies the unique ID of the target connection log.

Response

If successful, this action returns a connection log resource in the response body.

Agent

Customer

ON THIS PAGE

List connection logs View a connection log