Chat message

Chat message refer to conversations between agents and customers in the application or tickets.

Resource representation

The following table shows the list of properties in a chat messages resource.

Property name	Type	Description
id	int	The unique ID of the message.
ticket	int	The unique ID of a ticket where the message belongs.
userSendbirdId	string	The Sendbird ID of a customer or agent who sent the message. A value of event indicates that the message was sent from Desk platform.
userType	string	The sender of the message. Valid values are AGENT, CUSTOMER, and EVENT. EVENT signifies all messages except messages sent from users.
createdAt	string	The time and date when the message was sent, in ISO 8601 format.
message	string	The content of the message.

Actions

API endpoints in this page are relative to the base URL allocated to your application as below:

List of endpoints

Endpoint	Refers to ...
/chat_messages	`https://desk-api-{application_id}.sendbird.com/platform/v1/chat_messages`
/tickets	`https://desk-api-{application_id}.sendbird.com/platform/v1/tickets`

Note: If you want to know your application ID, sign in to your dashboard, go to the Settings > Application > General, and then check the Application ID.

It's recommended that the parameter values in API URLs be urlencoded, such as {ticket_id}.

List of actions

Action	HTTP request
List chat messages	`GET` /chat_messages Retrieves a list of all chat messages in the application.
Retrieve a list of chat messages within a ticket	`GET` /tickets/{ticket_id}/chat_messages Retrieves a list of chat messages within a specific ticket.

List chat messages

Retrieves a list of all chat messages in the application.

HTTP request

GET https://desk-api-{application_id}.sendbird.com/platform/v1/chat_messages

Parameters

The following table lists the parameters that this action supports.

Properties

Required	Type	Description
created_at__gte	string	Restricts the search scope to only retrieve chat messages whose `createdAt` is equal to or greater than the specified value, in ISO 8601 format.
created_at__lt	string	Restricts the search scope to only retrieve chat messages whose `createdAt` is less than the specified value, in ISO 8601 format.

Optional	Type	Description
limit	int	Specifies the number of results to return per page. Acceptable values are 1 to 500, inclusive. (Default: 50)
offset	int	Specifies the number of results to skip when receiving a response. The value of `offset` is also used as the starting index of each page. (Default: 0)
ticket_channel_type	string	Searches for chat messages with a specified channel type. Acceptable values are limited to SENDBIRD, SENDBIRD_IOS, SENDBIRD_ANDROID, SENDBIRD_JAVASCRIPT, FACEBOOK_CONVERSATION, FACEBOOK_FEED, TWITTER_STATUS, TWITTER_DIRECT_MESSAGE_EVENT, INSTAGRAM_COMMENT, and WHATSAPP_MESSAGE.

Query string example

?created_at__gte=2021-10-13T10:00:00&created_at__lt=2021-10-13T10:00:00&limit=50&offset=100

Response

If successful, this action returns a list of chat message resources in the response body.

Status: 200 OK

{
    "count": 20492,
    "previous": "https://desk-api-xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx.sendbird.com/platform/v1/chat_messages?limit=50&offset=50",
    "next": "https://desk-api-xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx.sendbird.com/platform/v1/chat_messages?limit=50&offset=150",
    "results": [
        {
            "id": 10933,
            "ticket": 3351,
            "userSendbirdId": "Jeff",
            "userType": "AGENT",
            "createdAt": "2019-03-12T05:25:41.032000Z",
            "message": "You'll get a 50% refund and the credit card request will be canceled in 3~5 business days."
        },
        ... # More chat messages
    ]
}

List of response properties

Property name	Type	Description
count	int	The total count of chat messages in the application.
previous	string	The URL to retrieve the previous page in the result set.
next	string	The URL to retrieve the next page in the result set.
results[]	list	A list of chat messages.

Retrieve a list of chat messages within a ticket

Retrieves a list of chat messages within a specific ticket.

HTTP request

GET https://desk-api-{application_id}.sendbird.com/platform/v1/tickets/{ticket_id}/chat_messages

Parameters

The following table lists the parameters that this action supports.

Parameters

Required	Type	Description
ticket_id	int	Specifies the unique ID of a ticket.

Optional	Type	Description
limit	int	Specifies the number of results to return per page. Acceptable values are 1 to 500, inclusive. (Default: 50)
offset	int	Specifies the number of results to skip before retrieving the next page in the result set. This is used to adjust the starting index of the next page. (Default: 0)

Query string example

?limit=10&offset=20

Response

If successful, this action returns a list of chat message resources in the response body.

Status: 200 OK

{
    "count": 43,
    "previous": "https://desk-api-xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx.sendbird.com/platform/v1/tickets/3351/chat_messages?limit=10&offset=10",
    "next": "https://desk-api-xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx.sendbird.com/platform/v1/tickets/3351/chat_messages?limit=10&offset=30",
    "results": [
        {
            "id": 38763,
            "ticket": 3351,
            "userSendbirdId": "event",
            "userType": "EVENT",
            "createdAt": "2020-05-11T14:25:54.189000Z",
            "message": "Welcome to Sendbird!"
        },
        ... # More chat messages
    ]
}

List of response properties

Property name	Type	Description
count	int	The total count of chat messages within the ticket.
previous	string	The URL to retrieve the previous page in the result set.
next	string	The URL to retrieve the next page in the result set.
results[]	list	A list of chat messages.