Live iOS v1
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Cloud recording

Cloud recording is a feature that allows you to record the host view of a live event and download the recorded file from Sendbird Dashboard. When the feature is turned on, each live event in the application is recorded, uploaded, and you can download the recorded file from the dashboard.


Record a live event

To use the cloud recording feature, contact our support team. You can go to Settings > Live > Features on the dashboard to see if the feature is available for your Sendbird application.

When the feature is turned on, the host's media stream during the live event is recorded. Recording starts when the host has successfully entered and started the live event. If there isn't any host's media stream during the Live status, such as the host exiting the live event without ending it, recording pauses. When the host has ended and exited the live event, recording ends and it is processed for download.

If recording pauses during the live event, the duration of the recorded file may be shorter than that of the live event.

Relationship between live event status and recording status

Live event statusRecording statusNote

Upcoming

Waiting

Recording can start when the host enters and starts the live event.

Open

Waiting

Recording can start when the host starts the live event.

Live

Recording,
Paused

-Recording indicates that the host is streaming.

When the live event is in the Live status, its recording can be either in the Recording or Paused status because the live event is recorded only when the host is streaming.

-Paused indicates that the host's stream is ended while the live event isn't ended. When the host's media stream starts again, recording continues and the status changes to Recording.

Ended

Uploading,
Completed,
Failed

Once the live event has ended, the recording status changes to Uploading to indicate that the recording is being uploaded. After it's uploaded successfully, the status changes to Completed. When the recording has a problem or can't be uploaded, the status changes to Failed.


Download the recorded file

Once the file has been uploaded successfully, you can download it from the dashboard. To download the file, click the live event of the recording you would like to download on Live events. You can download the file immediately or later by using the link, which stays valid for 24 hours and can be reissued.

File spec and retention

Recordings are processed to .mp4 files in default resolution of 1280 x 720 with 30 fps. Each file can be downloaded for two weeks from the date the recording upload has completed.