Cloud recording is a feature that allows you to record the host view of a live event and download the recorded file from Sendbird Dashboard. When the feature is turned on, each live event in the application is recorded, uploaded, and you can download the recorded file from the dashboard.
To use the cloud recording feature, contact our support team. You can go to Settings > Live > Features on the dashboard to see if the feature is available for your Sendbird application.
When the feature is turned on, the host's media stream during the live event is recorded. Recording starts when the host has successfully entered and started the live event. If there isn't any host's media stream during the
Live status, such as the host exiting the live event without ending it, recording pauses. When the host has ended and exited the live event, recording ends and it is processed for download.
If recording pauses during the live event, the duration of the recorded file may be shorter than that of the live event.
|Live event status||Recording status||Note|
Recording can start when the host enters and starts the live event.
Recording can start when the host starts the live event.
Once the live event has ended, the recording status changes to
Once the file has been uploaded successfully, you can download it from the dashboard. To download the file, click the live event of the recording you would like to download on Live events. You can download the file immediately or later by using the link, which stays valid for 24 hours and can be reissued.
Recordings are processed to
.mp4 files in default resolution of 1280 x 720 with 30 fps. Each file can be downloaded for two weeks from the date the recording upload has completed.