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What is a chat API?

A chat API is an application program interface that provides access to a back-end chat service & server infrastructure with the stability and broad features required to easily embed real-time chat inside of your app at a scale suited to your needs from an intimate conversation to a very large chat group.

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What can you accomplish
with a chat API?

Chat API embraces countless use cases only limited by your imagination including ride sharing, delivery, marketplaces, communities, healthcare, education, sports, live streaming, and entertainment. It essentially allows you to implement live (sometimes asynchronous) chat and messaging within your own mobile application, website, game, or other service. It can open new customer support, and marketing channels as well as increase user engagement and retention. It emphasises the core strengths of your product. It empowers conversations.

Solutions for every industry

Financial services
Digital health
On-demand services
Social and communities
Chat API enables new channels of communication

Power one on one chat or engage an audience of millions.

The most familiar form of online chat. Users can communicate in a game, dating-app, team collaboration app like Slack, or messenger apps.

Communication on an e-commerce platform between the platform, seller and buyer.

Communication between a service provider and a user or customer at a financial institution, healthcare provider, ride hailing service, or any other on-demand service provider.

Communication among a live audience and between broadcaster and the audience.

What should a chat API provide?

A chat API should provide some basic features

It will likely include some advanced features

These days many use cases like food delivery and healthcare need more than chat. They also need to be able to escalate the interaction to a voice call or even a video call if something goes off plan. Video has become increasingly popular in healthcare, education, and dating to name a few industries.

Some Chat API vendors, including Sendbird, also provide a Voice API and Video API as well as part of their communication platform.

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the next level?