What is chat API?

Chat API is an application program interface that provides access to a server infrastructure with the stability and broad features required for real-time chat and messaging at a scale suited to your needs from an intimate conversation to a massive chat.

What can you accomplish with chat API?

Chat API embraces countless use cases only limited by your imagination. It essentially allows you to implement live (sometimes asynchronous) chat and messaging within your own mobile application, website, game, or other service. It can open new marketing or advertising channels. Or it can increase user engagement and retention. It emphasizes the core strengths of your product. It empowers conversations.
Chat API enables new channels of communication:
The most familiar form of online chat. Users can communicate in a game, dating-app, team collaboration app like Slack, or messenger apps.
Communication on an e-commerce platform between the platform, buyer, and seller.
Communication between a service provider and a user or customer at a financial institution, healthcare provider, ride hailing service, or any other on-demand service provider.
Communication among a live audience and between the audience and broadcaster.
Since there are no issues scaling from two users to an audience of millions, the sky’s the limit.

What should chat API provide?

A chat API should provide some basic features.
Those basic features should include:
One-on-one and group messaging, and open channel chat
Synchronization across all platforms
File & custom-data transfers
Chat history
Push notifications
Webhooks to receive real-time chat events and data on your server
Read receipts, delivery status, and typing indicators
Profanity filters and user blocking
Chat data analytics
Online and offline status indicators
It will likely include advanced features:
Message retrieval API and a data export API
Moderation tools
Auto-thumbnail generation
AI and chatbot interface
Spam flood protection
File encryption
Announcement API and admin messaging
Channel auto-partitioning and smart throttling of messages
Most chat APIs would be compatible with voice and video API, too. So you could add voice or video chat supplied by other API providers.

Check out these links for more information on chat APIs:

Our Latest Blog Posts

    SendBird Support