CUSTOMIZABLE SUPPORT EXPERIENCE

Chat support that SaaS can’t deliver

Provide a fully customized and integrated chat support experience within your app that meets the unique needs of your customers.

Talk to Sales

Easily extensible

Integrate with home grown or third-party CRM or contact center solutions like Salesforce, Zendesk, or Microsoft Dynamics 365.

Feature-rich

Provide an experience customers expect after using public messengers like WhatsApp and Facebook Messenger.

Modern, mobile-first approach

Get a tool designed from the ground up for mobile users.

Seamlessly connect to your
existing CS and CRM

Sendbird is built with flexibility to work with any CRM or contact center solution. Through our integration framework, Sendbird will create tickets in your existing solution from customer chat inquiries so that your agents can respond in real-time from an embedded Sendbird agent chat window.

Sample Sendbird Chat integration with Salesforce Service Cloud

Use Sendbird as your all-in-one
chat support solution

For customers looking for a complete help desk solution, Sendbird provides a modern, pre-built chat support agent and admin dashboard with Sendbird Desk, which comes pre-integrated with Sendbird Chat.

Sendbird offers a pre-built support agent and admin dashboard

Rely on a proven in-app chat support solution
that serves all industries

Healthcare

Provide smart and secure patient communication and care with HIPAA-compliant chat.

Marketplaces

Increase conversions by delivering support at the point of need such as in the checkout process.

On-demand services

Reduce order cancellations with fast and real-time issue resolution when a ride or delivery goes wrong.

Learning

Improve student engagement and outcomes with personalized support for students and teachers alike.

Professional services

Boost customer satisfaction and trust by making connections in real time and in context with your expertise.

Financial Services

Offer a faster and more convenient way for customers to ask questions or seek support with their financial account.

“We started thinking about how we can build a better chat experience when [customers] communicate with customer service. Hence, we leveraged Sendbird to build this ideal chat that we had in mind…The chat we built upon Sendbird is the number one communication channel among all the channels that we provide to our users.”

Adi Alimin, VP Platform Products at Traveloka
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