High performing AI agents who solve more support cases, faster
01 Omnichannel AI built to engage
With a proven, global communication infrastructure boasting 99.9% uptime, our AI agents are always ready for real-time interaction. Deploy them wherever your customers are—on your app, website, email, SMS, or public messengers.
02 Conversational AI designed to act
Our autonomous AI agents go beyond traditional chatbots. Equipped with advanced reasoning, learning, and decision-making capabilities, they're designed to act. Let your AI agents handle complex customer issues while your team focuses on high-value interactions.
03 Personalized AI designed to delight
Our AI agents adapt to your business needs, delivering tailored solutions to every customer. Whether handling a single query or scaling to manage millions of interactions, they maintain the same precision, efficiency, and attention to detail—no matter the demand.
Built on a reliable AI agent platform you can count on
Proven and chosen by industry leaders. From healthcare to fintech, retail to food delivery, Sendbird powers AI support conversations with the reliability, scale, and performance enterprise demands.
Global Edge Network
6 billion+
End users globally
7 billion+
Monthly messages
99.9%
Uptime
<40ms
Latency
AI transformation with minimal risk
Achieve seamless AI adoption with a platform built to meet the highest standards of security, privacy, and regulatory compliance.
Secure integration
Ensure every connection to your website, mobile apps, and system of records complies with your policies and security standards to safeguard sensitive data.
Transparent AI auditing
Gain full visibility into your AI agent's decision-making and performance. Monitor, audit, and refine to align with your business standards.
Data governance
Your data remains yours. We never access, use, or share it, ensuring full compliance with your governance policies.
Privacy & security
Built with PII protection in mind, using encryption, data masking, and region-specific storage—all backed by TLS 1.3 transport security.
White glove implementation & support for the Enterprise
AI agents are new, but we’re here to ensure your success. Our team combines years of expertise in AI, machine learning, prompt engineering, chat, and system integrations to help you confidently design and deploy your first agents.
Professional services
Benefit from our forward deployment team's expertise to design and implement AI solutions tailored to your specific needs.
Dedicated customer success
Receive dedicated support from onboarding to renewal, access to best practices, and exclusive resources.
24x7 technical support
Get the help you need, when you need it. Multiple support channels for guaranteed quick resolution.
Tailored SLA plans
Custom SLA plan that meets your specific support requirements and ensures your critical needs are always met.
