AI agents for enterprise customer service
Reduce human agent workload and boost case resolution throughput with omnichannel AI.
AI customer service agents that think, solve, and adapt
Meet your new AI customer service agent
More than just a chatbot, this is action-ready AI. Designed to autonomously resolve customer issues, get ready for higher resolution rates and CSAT.
Human-level problem solving
Equipped with advanced reasoning capabilities, your AI agent can break down complex customer problems, devise plans, and execute subtasks to resolve them efficiently.
Continuous learning
Your AI agent gets smarter with every interaction, leveraging data to refine its performance and enhance customer experiences.
Your customers are everywhere,
so should your AI customer service agent
Boost resolution rates and reduce response times with AI customer service agents designed for seamless omnichannel support.
Anytime, anywhere AI agent
Support customers 24/7 with AI customer service agents that deliver instant support anywhere—on mobile, web, social media, SMS, or email.
Never lose a thread
Let your AI customer service agent pick up the conversation exactly where your customer left off, on any channel.
Proactively engage your customers
Reach customers where they’re most likely to respond—on their preferred channels—and ensure satisfaction through proactive, omnichannel outreach.
Say goodbye to fragmented insights
Connect the dots with a 360° view of your customer. Turn omnichannel conversations into unified customer insights to inform smarter business decisions.
Platform
All-in-one AI customer service agents platform
A complete platform for customer support leaders to build, test, and evaluate your AI workforce.
Build
Design customer service AI agents with ease
Create and train an AI customer service agent like onboarding a new team member. Transfer knowledge, provide guidance, and define workflows—all through our intuitive supervisor dashboard for seamless enablement.
Test
Test drive your AI agents before deploying them
Ensure your AI agent is ready for real-world interactions. Test in a risk-free simulated environment where you can experiment with customer profiles, scenarios, and workflows.
Evaluate
Monitor and evaluate your AI agents with confidence
Gain full transparency into your AI agent's performance. Track conversations, analyze common topics, and measure ROI – all the data and insights you need in one place.
Powering 7 billion conversations every month. Ready for yours.
Enterprise-grade scalability & reliability
Built on the world's #1 communications API platform trusted by industry leaders in on-demand, healthcare, education, marketplaces, gaming, and dating.
Compliance ready
Our infrastructure meets the highest degree of compliance and security requirement including GDPR, SOC 2 (Type II), HIPAA/HITECH, ISO 27001.
Privacy, security, and data governance
Your data remains yours—never accessed, used, or shared. With PII protection, AES256 encryption, data masking, and region-specific storage, all secured by TLS 1.3 security.
