Sub-processors
LAST UPDATED: March 6, 2026
Sendbird uses certain sub-processors to assist in providing its services. It works with service providers that have or may have access to or process Sendbird’s customer data.
This page identifies the sub-processors and their location. Before engaging any sub-processors, Sendbird performs strict due diligence to ensure Sendbird’s customer data remain secure and protected. Sub-processors may change time to time. To obtain the most updated copy of the list, please contact compliance@sendbird.com.
| Entity name | Purpose | Corporate location |
|---|---|---|
| Amazon Web Services, Inc. | Used to run API services and main storage services | United States | Anthropic | LLM-based code generation and review tool leveraging Anthropic’s Claude, used in internal development workflows | United States |
| Asana | Project management tool used to manage customer implementation projects and related tasks | United States |
| Atlassian Corporation Plc | Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations | Australia |
| Cartesia | Speech-to-text (STT) and text-to-speech (TTS) services used to support Sendbird’s voice-based AI agent functionality | United States |
| Cerebras Systems, Inc. | Cloud-based AI inference infrastructure to support Sendbird’s AI agent features | United States and European Union |
| Clay | Data enrichment platform with AI powered functionality | United States |
| Cohere | Improves quality of RAG process in AI products by reranking API powered by Rerank models | Canada and United States |
| CyberHaven | Data Loss Prevention (DLP) solution | United States |
| Datadog, Inc. | IT infrastructure monitoring | United States |
| Docusign | Electronic signatures provider | United States |
| DocuSmart, Inc. (dba Lexion) | Contract management system | United States |
| Drata | Compliance monitoring tool and Trust Center | United States |
| FiveTran | Data pipeline platform | United States |
| Functional Software, Inc. | Error monitoring software | United States |
| Gainsight | Customer success platform with AI summary functionality (StaircaseAI) | United States |
| Gong | AI conversation intelligence for generating account briefs and follow up activities, understanding opportunity health, developing informed forecast, and using scorecards to measure sales skills and performance | United States |
| Google, Inc. | Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development | United States |
| Langfuse | Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM application | United States |
| Leandata, Inc. | Lead routing platform | United States |
| LiveKit | Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionality | United States |
| Looker Data Sciences, Inc. | Business intelligence platform | United States |
| Marketo, Inc. | Marketing automation platform | United States |
| MessageBird | SMS service provider | Netherlands |
| Microsoft Azure (e.g., Azure OpenAI, Document Intelligence) | Used to power AI features like language model inference and document parsing | United States |
| NHN Cloud | SMS service provider | South Korea |
| OpenAI | Provides processing of large language models via API | United States |
| Panther Labs Inc. | Security information and event management | United States |
| Pinecone | Vector database service | United States |
| Salesforce, Inc. | Customer relationship management platform | United States |
| SalesLoft | Sales engagement platform | United States |
| Sendbird Korea, Inc. | Sendbird subsidiary | South Korea |
| Stripe, Inc. | Online payment processing | United States |
| Telnyx | PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice Agent | United States |
| Twilio Inc. | Phone number, Voice, and Messaging (SMS, OTP) API provider | United States |
| Twingate | Secure remote access to private resources using a Zero Trust, identity-based networking model | United States |
| Vonage | SMS service provider | United States |
| Wispr Flow | AI voice dictation and transcription service | United States |
| Zapier | Automate internal data workflows by facilitating the transfer and synchronization of datasets between Sendbird’s internal analytics systems and third-party marketing tools | United States |
| ZeroEntropy | Competitive reranking API which reranks RAG results with customer queries | United States |