Sub-processors

LAST UPDATED: MAY 1, 2023

Sendbird uses certain sub-processors to assist in providing its services. It works with service providers that have or may have access to or process Sendbird’s customer data.

This page identifies the sub-processors and their location. Before engaging any sub-processors, Sendbird performs strict due diligence to ensure Sendbird’s customer data remain secure and protected. Sub-processors may change time to time. To obtain the most updated copy of the list, please contact compliance@sendbird.com.

Entity name	Purpose	Corporate location
Amazon Web Services, Inc.	Data hosting	United States
Atlassian Corporation Plc	Issue Tracking Software	Australia
Datadog, Inc.	IT Infrastructure Monitoring	United States
Docusign	Electronic Signatures Provider	United States
FiveTran	Corp. Data Pipelines Provider	United States
Functional Software, Inc.	Error Monitoring Software	United States
Google, Inc.	Collaboration Tools / Data Warehouse	United States
Leandata, Inc.	Go-to-Market Operation Solution	United States
Looker Data Sciences, Inc.	Corp. Data Platform	United States
Marketo, Inc.	Marketing Automation Software	United States
Pendo.io, Inc.	Customer Feedback Platform	United States
ProductBoard, Inc.	Product Management System	United States
SalesForce.com, Inc.	Customer-relationship Management	United States
SalesLoft	Sales Engagement Platform	United States
SendBird Korea, Inc	Sendbird Subsidiary	South Korea
Stripe, Inc.	Online Payment Processing	United States
Twilio Inc.	SMS Provider	United States
Folloze, Inc.	Customer Experience Platform	United States
Snyk, Inc.	Sourcecode Vulnerability Management	United States
DocuSmart, Inc. (dba Lexion)	Contract Management System	United States
Panther Labs Inc.	Security Information and Event Management	United States
OpenAI	Provides processing of large language models via API	United States
Pinecone	Vector Database Service	United States