Sub-processors

LAST UPDATED: October 29, 2025

Sendbird uses certain sub-processors to assist in providing its services. It works with service providers that have or may have access to or process Sendbird’s customer data.

This page identifies the sub-processors and their location. Before engaging any sub-processors, Sendbird performs strict due diligence to ensure Sendbird’s customer data remain secure and protected. Sub-processors may change time to time. To obtain the most updated copy of the list, please contact compliance@sendbird.com.

Entity name	Purpose	Corporate location
Amazon Web Services, Inc.	Used to run API services and main storage services	United States
Anthropic	LLM-based code generation and review tool leveraging Anthropic’s Claude, used in internal development workflows	United States
Asana	Project management tool used to manage customer implementation projects and related tasks	United States
Atlassian Corporation Plc	Issue tracking, documentation, collaboration, service management, and security tools used to support business operations	Australia
Clay	Data enrichment platform with AI powered functionality	United States
Cohere	Improves quality of RAG process in AI products by reranking API powered by Rerank models	Canada and United States
CyberHaven	Data Loss Prevention (DLP) solution	United States
Datadog, Inc.	IT infrastructure monitoring	United States
Docusign	Electronic signatures provider	United States
DocuSmart, Inc. (dba Lexion)	Contract management system	United States
Drata	Compliance monitoring tool and Trust Center	United States
FiveTran	Data pipeline platform	United States
Functional Software, Inc.	Error monitoring software	United States
Gainsight	Customer success platform with AI summary functionality (StaircaseAI)	United States
Gong	AI conversation intelligence for generating account briefs and follow up activities, understanding opportunity health, developing informed forecast, and using scorecards to measure sales skills and performance	United States
Google, Inc.	Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development	United States
Leandata, Inc.	Lead routing platform	United States
Looker Data Sciences, Inc.	Business intelligence platform	United States
Marketo, Inc.	Marketing automation platform	United States
MessageBird	SMS service provider	Netherlands
Microsoft Azure (e.g., Azure OpenAI, Document Intelligence)	Used to power AI features like language model inference and document parsing	United States
NHN Cloud	SMS service provider	South Korea
OpenAI	Provides processing of large language models via API	United States
Panther Labs Inc.	Security information and event management	United States
Pinecone	Vector database service	United States
Salesforce, Inc.	Customer relationship management platform	United States
SalesLoft	Sales engagement platform	United States
Sendbird Korea, Inc.	Sendbird subsidiary	South Korea
Stripe, Inc.	Online payment processing	United States
Twilio Inc.	Phone number & Voice API provider	United States
Twingate	Secure remote access to private resources using a Zero Trust, identity-based networking model	United States
Vonage	SMS service provider	United States
Wispr Flow	AI voice dictation and transcription service	United States