Conversational Clienteling
Mobile conversations that drive sales
Stop sending customers to chatbots that don’t work. Give a live white glove experience to the clients that matter.
Build and customize your branded sales concierge
PicPay increases chat-based transactions by 200% with Sendbird
Transactions skyrocketed across 60M+ users with Brazil's largest digital wallet adding in-chat payment
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A beautiful mobile experience
Sendbird’s mobile-native chat gives clients a delightful experience completely integrated into your app.
Conversations that don’t expire
Unlike every SaaS tool, our conversations don’t time out or expire, so you can have an open and active dialog with your buyer.
Integration for in-depth customer insight
Integrate conversations into your CRM so you know who’s who and can provide the right level of service.
Rich conversations your customers deserve
Chatbots don’t work very well and they certainly don’t drive high value sales. Deliver live in-app conversations between your associates and your clients that elevate your brand. Give clients an in-store like experience on their phone or re-engage them to come back into the store or branch.
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Integrations for deeper customer insight
Develop a deeper understanding of customer needs and preferences by integrating in-app conversations with your existing CRM and data lake. Connect to third party analytics tools to improve targeting and see which conversations or associates drive conversions.
1mg wows customers and drives more revenue
With Sendbird, 1mg has been able to move from a phone based customer support center to a digital customer support center based on chat. 1mg agents use chat to assist customers with prescription refills, making drug recommendations, and resolving drug delivery issues. With chat, 1mg agents are more productive, and have converted the customer support channel to drive revenue through value added upsells and cross-sells.
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