Stop sending customers to chatbots that don’t work. Give a live white glove experience to the clients that matter.Talk to Sales
Sendbird’s mobile-native chat gives clients a delightful experience completely integrated into your app.
Unlike every SaaS tool, our conversations don’t time out or expire, so you can have an open and active dialog with your buyer.
Integrate conversations into your CRM so you know who’s who and can provide the right level of service.
Chatbots don’t work very well and they certainly don’t drive high value sales. Deliver live in-app conversations between your associates and your clients that elevate your brand. Give clients an in-store like experience on their phone or re-engage them to come back into the store or branch.
SaaS tools are inherently session-based meaning they time out and expire if your customer gets distracted. They’re not built for mobile. Sendbird’s flexible approach works just like sending a message on WhatsApp, only you own the data and the experience.
Develop a deeper understanding of customer needs and preferences by integrating in-app conversations with your existing CRM and data lake. Connect to third party analytics tools to improve targeting and see which conversations or associates drive conversions.
With Sendbird, 1mg has been able to move from a phone based customer support center to a digital customer support center based on chat. 1mg agents use chat to assist customers with prescription refills, making drug recommendations, and resolving drug delivery issues. With chat, 1mg agents are more productive, and have converted the customer support channel to drive revenue through value added upsells and cross-sells.