ON-DEMAND

Messaging to connect every side of your on-demand marketplace

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A perfect on-demand post-purchase experience is seamless. When logistics don't go perfectly, SendBird offers your users, supply-chain, and customer support the ability to communicate now.

LOWER BOOKING CANCELLATIONS

50%

Connect all sides of your on-demand marketplace. With chat available to your supply-chain, your marketplace is coordinated, transparent, and built on human connection – meaning fewer cancellations.

INCREASE GROSS MERCHANDISE VALUE

10%

With messaging, custom data, and notifications, your on-demand marketplace can retain more users and unlock their value over more transactions. In-app messaging helps grow transactions so you can scale your on-demand marketplace.

INCREASE USER ENGAGEMENT

3X

Users love messaging. In fact, 76% of the world's population was a monthly active user of a messenger app in 2018. Now you can increase high-value user engagements by adding to your app all the essential messaging features that users love.

Messaging At the Speed of On-Demand

SendBird gives your marketplace the tools to deliver a premium messaging experience so you can create an engaging and transparent booking and delivery experience that will maximize the value of your users. That's why the most successful global on-demand businesses, like GO-JEK and GoGoVan, use SendBird.

No matter the difficulty, from order to delivery, SendBird enables your entire marketplace to stay informed and satisfied. Integrate custom data to share locations, maps, and delivery status directly in messages. Or simply send a quick update. Then use chat data "analytics" to understand user behavior. With SendBird's chat and messaging, nothing unexpected happens.

TALK TO AN EXPERT
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GO-JEK uses SendBird to connect 15 million users with service providers every week, and achieves 100 million successful transactions each month across 11 on-demand services.

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Connect with customers at every step of their journey

Proactively coordinate every side of your on-demand marketplace

When things don't go perfectly, messaging ensures your marketplace is connected and coordinated. Connect vendor, customer, driver, and support with SendBird's messaging across any platform.

Message across any app, any platform

Sync messaging and real-time data across platforms ∙ Message across all your marketplace apps ∙ Multiple push notification certificates

Connect two or more users in real-time

1 on1 messaging and group chat ∙ Typing indicators ∙ Read receipts ∙ Announcement messages to targeted channels

Messaging at any scale

Scale over 1 million concurrent chat connections and 500 million messages per day per app

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Communicate with customers from cart to doorstep, and beyond

With notifications and chat data, you can optimize the best booking and delivery experience for your users and foster platform loyalty.

Enrich communication between supply and demand

Custom data helps you optimize operations and communication ∙ Suggest messages ∙ Share locations or delivery updates

Successful communication

Push notifications ∙ Custom notifications ∙ Other real-time features with Webhooks

Privacy and security first

HIPAA and HITECH ∙ ISO27001 ∙ EU-US Privacy Shield ∙ GDPR

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That familiar messenger app experience in your app

Building a great messaging experience requires a lot of effort. SendBird's SDKs give you the tools to effortlessly implement a messaging platform your users know and love.

Engaging media

Images, video and audio automatically rendered into a viewable thumbnail

Compelling and safe brand experiences

Chat moderation ∙ Automatic profanity and image filtering ∙ User-to-user blocking ∙ Spam protection ∙ Message throttling

Message your users directly in your app

White-label integration means that a premium messaging experience is in your app

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