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ON DEMAND

Reduce order cancellations with mobile conversations

Sendbird helps the fastest-growing rideshare & delivery companies connect drivers, consumers, and support agents within the mobile app to ensure order completion.

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Timing is everything. Resolve order issues ASAP with in-app conversations. 

Minimize order cancellations

Prevent cancellations before they happen. Use mobile conversations across chat, voice, and video to connect all parties in real time.

Control support costs

Save on expensive live support agent calls while maintaining high CSAT by using real-time chat to resolve issues before escalation.

Reduce your reliance on SMS

Take back control of the user experience by focusing on cost-effective in-app messages instead of SMS, often the second largest expense of on-demand businesses.

Cheaper and more reliable than SMS

SMS is expensive & rife with scams. In-app chat, voice, & video are more cost-effective and reliable alternatives. Best of all, you control the experience and the data.

Deliver marketing offers that convert

Message customers in-app to nudge them towards their next order by using targeted announcements & notifications. Your in-app conversations can turn support into sales & marketing.

A WhatsApp-like experience in your own app

Customize and brand our white-labeled solution inside your own app, then launch within weeks. After all, consumers love messaging with social features & rich media.

In-app communication at the
speed of on-demand

iFood added in-app chat to improve communication between delivery drivers and customers.

Sendbird gives your marketplace the tools to deliver
a premium messaging experience so you can create an engaging, transparent booking and delivery experience.

With Sendbird’s interaction capabilities inside your app, you can stay on top of unexpected changes.

Ready for
the next level?