Connect all sides of your on-demand marketplace. With chat available to your supply-chain, your marketplace is coordinated, transparent, and built on human connection – meaning fewer cancellations.
With messaging, custom data, and notifications, your on-demand marketplace can retain more users and unlock their value over more transactions. In-app messaging helps grow transactions so you can scale your on-demand marketplace.
Users love messaging. In fact, 76% of the world’s population was a monthly active user of a messenger app in 2018. Now you can increase high-value user engagements by adding to your app all the essential messaging features that users love.
Sendbird gives your on-demand business the tools to deliver a premium chat, voice and video experience so you can create engaging and transparent booking and delivery experiences in your app. That’s why the most successful global on-demand businesses, like Gojek, Careem, OLA, and Delivery Hero, use Sendbird.
No matter the difficulty, from order to delivery, Sendbird enables your marketplace users to stay connected and informed. Integrate custom data to share locations, maps, and delivery status directly in chat. Or simply send a quick update. Then use conversation insights to improve user experiences. With Sendbird’s interaction capabilities inside your app, stay on top of unexpected changes.
Gojek uses Sendbird to connect 15 million users with service providers every week, and achieves 100 million successful transactions each month across 11 on-demand services.
When things don’t go perfectly, chat and voice ensures users are connected and coordinated. Connect vendor, customer, driver, and support with Sendbird’s interaction capabilities across any platform
Sync messaging and real-time data across platforms ∙ Message across all your marketplace apps ∙ Multiple push notification certificates
1 on1 messaging and group chat ∙ Typing indicators ∙ Read receipts ∙ Announcement messages to targeted channels
Scale over 1 million concurrent chat connections and 500 million messages per day per app
With custom notifications and communication data, you can optimize the best booking and delivery experience for your users and foster loyalty on your platform.
Custom data helps you optimize operations and communication ∙ Suggest messages ∙ Share locations or delivery updates
Push notifications ∙ Custom notifications ∙ Other real-time features with Webhooks
HIPAA and HITECH ∙ ISO27001 ∙ EU-US Privacy Shield ∙ GDPR
Building a great messaging experience requires a lot of effort. Sendbird’s SDKs give you the tools to effortlessly implement a messaging platform your users know and love.
Images, video and audio automatically rendered into a viewable thumbnail
Chat moderation ∙ Automatic profanity and image filtering ∙ User-to-user blocking ∙ Spam protection ∙ Message throttling
White-label integration means that a premium messaging experience is in your app