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SENDBIRD FOR FINANCIAL SERVICES

Elevate your digital customer experience with in-app conversations

Turn a financial transaction into a lasting relationship.

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PicPay logo
PicPay increases chat-based transactions by 200% with Sendbird

Transactions skyrocketed across 60M+ users with Brazil's largest digital wallet adding in-chat payment

Section 02 Build trust with added context around payments Section 02 Build trust with added context around payments
Build trust with added context around payments

Add important context to transaction history with the profile of who was paid along with a short chat around the purpose of payment.

Section 02 Provide immediate responses to customer inquiries Section 02 Provide immediate responses to customer inquiries
Provide immediate responses to customer inquiries

Answer customer questions right where the payment transaction happens. Make it easier and faster for consumers to seek the support they need when they need it.

Section 02 Extend your services to engage in a more convenient way Section 02 Extend your services to engage in a more convenient way
Extend your services to engage in a more convenient way

Offer personalized financial advisory sessions that are scheduled and conducted within your application to provide a safe, convenient and contactless alternative to meeting at a physical location.

Boost transactions with social interactions

PicPay uses Sendbird to embed a social engagement layer for users of its mobile payments app. PicPay found that the network effects from its social experience increased the number of transactions and average spending.

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“We’ve always believed a lot in the power of social interaction. From the beginning, we didn’t want Picpay to become a tool that people only use when they need to do something very specific, like transfer money. It was necessary to generate engagement.”

Anderson Chamon, Co-founder of PicPay

Secure in-app communication for trusted customer relationships

Section 05 Identity based transactions
Identity-based transactions
User-to-user chat
Business-to-user chat
Helpful notifications
Customer support
Advisory services
Community
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Paytm logo

“The MVP bar for chat is so high that we would have to invest significant resources with this product complexity, this feature complexity of real-time messaging... along with our existing complexities, Sendbird really offloaded all of that from us.”

Abhishek Madan, Head of Product at Paytm Insider