Try out all pro features with our free trial

Starter 5K

Get started with chat

/ month
Overages may apply

Starter includes:

  • Modern messaging essentials
  • Basic moderation
  • Ticketed support

Pro 5K

Most features for growing businesses

/ month
Overages may apply

Pro includes all Starter features and:

  • Message translation
  • Advanced moderation & filters
  • Ticketed support


The power of our full platform

Custom pricing with millions of MAU

Enterprise includes all Pro features and:

  • Data export
  • Option for dedicated servers
  • Priority support

Compare features

Peak concurrent connections
2% of MAU*
2% of MAU*
2% of MAU*

Monthly Active Chat Users

Up to 100,000
Up to 100,000

Number of messages sent per month

Message storage

Number of messages stored on Sendbird servers


* Overages may apply
$ Available as an Add-on

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Commonly asked questions

How is MAU calculated?
A Monthly Active User (MAU) is counted as an active user when they connect to SendBird servers by using the Client SDK from your application, within the past 30 days. For more information, visit our Help Center.
What is the difference between Starter, Pro, and Enterprise plans?
The Starter plan is designed to get you started quickly with messaging essentials, basic moderation and analytics capabilities. With SendBird UIKit, you can build chat in your app in less than 15 minutes. The Pro plan is designed to help you utilize our latest features such as message search, message translation, auto-moderation, webhooks and many more on top of the Starter pack, and help you create a best-of-breed chat experience for your users. The Enterprise plan comprises of all features in Pro and is best suited for companies that have large MAUs, and need extra security, compliance, and support.
What happens if I hit my MAU limit?
We will inform you before you are getting close to hitting your MAU limit. After you hit your MAU limit, you will be charged an overage fee. When nearing MAU limits, it's recommended you upgrade to the next MAU tier to get better discounts.
How do I purchase higher levels of support?
You can purchase higher levels of support from within the SendBird dashboard.
What other limits do I need to be aware of?
You need to be aware of your Peak Concurrent Connections limits. Peak Concurrent Connections are counted as the highest number of concurrently connected devices to the SendBird servers at any given moment during the month. Your Peak Concurrent Connections are capped at 2% of your MAU limit. After you hit the Peak Concurrent Connections limit, you will be charged an overage fee.
Is every feature automatically included in the enterprise plan?
Most but not all features are included with the base price of the enterprise plan. The enterprise plan gives customers the ability to purchase certain additional features, such as Data Export, not available to customers of the Starter and Pro plans. It also allows for higher monthly active user limits than 100,000, as well as the ability to purchase higher levels of support beyond L1. Please talk to your sales representative to learn more about pricing for different features for the enterprise plan.
Do the prices listed on the pricing page include tax?
Tax is not included in the prices listed on the pricing page. Tax will be included in your billing receipts.
What's Sendbird pricing for Starter and Pro plans?

Latest Sendbird pricing (October, 2020)

5K MAU$399$799
10K MAU$599$999
25K MAU$3,499$5,799
50K MAU$4,199$6,699
100k MAU$4,999$7,599

Try out Sendbird Calls with our free trial


Rate per minute per user*

Peer-to-peer price
0.0010 credits
Server-relayed price
0.0015 credits


Rate per minute per user*

Peer-to-peer price
0.0014 credits
Server-relayed price
0.0035 credits


Calling Essentials
Private 1-to-1 calls

1-to-1 voice or video calls for private conversations.

Incoming call notifications

Let your users customize incoming calls notifications with ringtones and through the user interface.

Mobile push notifications

Let your users get OS-based incoming call notifications.

Multi-device support

Let your users receive calls on any of their logged-in devices.

X-platform support

Develop apps to make and receive calls on the web, iOS and Android.

Local video view mirroring

Let your users see themselves while on a call. 

Camera selection

Allow your users to select their front or rear camera. 

Audio device selection

Allow your users to play audio through their phone’s earpiece, speakerphone, headphone jack, or bluetooth.


Disconnected calls reconnect automatically when the network conditions improve. 

Audio Muting

Let your users mute themselves when in a voice or video call. 

Call history

Let your users and operators access the call history from their app or the dashboard. 

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Commonly asked questions

What is a Voucher?
A voucher is a set of credits with an expiration date. It can be any size over a value of $1.00 USD.
What is a Credit?
A credit is a pre-paid monetary equivalent that is held in a Sendbird account and can be consumed by using the Sendbird Calls service. The standard price of a credit is $1.00 USD, however volume discounts apply. The rate at which you use credits depends on the type of call the users make: voice or video, and peer-to-peer or server-relayed calls.
What happens if I run out of credits or they expire?
Sendbird Calls uses a prepaid model. You need a positive account at all times for calls to operate. To avoid interruption of service, Sendbird notifies you, on your dashboard and email account, before your credits expire at the end of a billing cycle or when you have used 80% of your available credits.
How do I automate the billing process?
If you would like to automate the renewal of your voucher, you can set automatic billing from your dashboard. With auto-recharge on, unused credits will rollover unless the new credit voucher you buy is smaller.

Provide great customer service embedded within your app

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