Question 1

How is MAU calculated?

Accepted Answer

A Monthly Active User (MAU) is counted as an active user when they connect to Sendbird servers by using the Client SDK from your application, within the past 30 days. For more information, visit our FAQ.

Question 2

What is the difference between Starter, Pro, and Enterprise plans?

Accepted Answer

The Starter plan is designed to get you started quickly with messaging essentials, basic moderation and analytics capabilities. With SendBird UIKit, you can build chat in your app in less than 15 minutes. The Pro plan is designed to help you utilize our latest features such as message search, message translation, auto-moderation, webhooks and many more on top of the Starter pack, and help you create a best-of-breed chat experience for your users. The Enterprise plan comprises of all features in Pro and is best suited for companies that have large MAUs, and need extra security, compliance, and support.

Question 3

What happens if I hit my MAU limit?

Accepted Answer

We will inform you before you are getting close to hitting your MAU limit. After you hit your MAU limit, you will be charged an overage fee. When nearing MAU limits, it's recommended you upgrade to the next MAU tier to get better discounts.

Question 4

How do I purchase higher levels of support?

Accepted Answer

You can purchase higher levels of support from within the Sendbird dashboard.

Question 5

What other limits do I need to be aware of?

Accepted Answer

You need to be aware of your Peak Concurrent Connections (PC) limit. Peak Concurrent Connections are counted as the highest number of concurrently connected devices to the Sendbird Chat servers during a month. Please note this counts devices, not users - if a user connects to Sendbird Chat from two devices, this counts as 2 concurrent connections. This also includes when the users connect from a website and the tab is still open. We recommend connecting the user only when it is needed.

For the organization that has multiple applications, the Peak Concurrent Connections of the organization for each month is calculated as the aggregated sum of each application’s peak concurrent connections. For example, let's say Acme corp has 2 applications. Acme corp’s peak concurrent connections for the first application is 23 on the 7th of July, and that of the second application is 50 on the 23rd of July. In this case, Acme corp’s peak concurrent connections in July will be 73.

For Starter and Pro packages, your Peak Concurrent Connections are capped at 5% of your MAU limit.

Question 6

Is every feature automatically included in the enterprise plan?

Accepted Answer

Most but not all features are included with the base price of the enterprise plan. The enterprise plan gives customers the ability to purchase certain additional features, such as Data Export, not available to customers of the Starter and Pro plans. It also allows for higher monthly active user limits than 100,000, as well as the ability to purchase higher levels of support beyond L1. Please talk to your sales representative to learn more about pricing for different features for the enterprise plan.

Sendbird Pricing

Developer

Free

Starter 5K

$399/month

Pro 5K

$599/month

Enterprise

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