Pricing for businesses of all sizes

Try out all pro features with our free trial

Starter 5K

Get started with chat

$799$399
/ month
Overages may apply

Starter includes:

  • Modern messaging essentials
  • Basic moderation
  • Ticketed support

Pro 5K

Most features for growing businesses

$1,499$799
/ month
Overages may apply

Pro includes all Starter features and:

  • Message translation
  • Advanced moderation & filters
  • Ticketed support

Enterprise

The power of our full platform

Custom pricing with millions of MAU

Enterprise includes all Pro features and:

  • Data export
  • Option for dedicated servers
  • Priority support

Compare features

Starter
Pro
Enterprise
Usage
Peak concurrent connections
2% of MAU*
2% of MAU*
2% of MAU*
MAUs

Monthly Active Chat Users

Up to 100,000
Up to 100,000
Millions
Messages/month

Number of messages sent per month

Unlimited
Unlimited
Unlimited
Message storage

Number of messages stored on Sendbird servers

Unlimited
Unlimited
Unlimited

* Overages may apply
$ Available as an Add-on

Show all features
Sendbird Calls
Build Immersive voice and video experiences standalone or integrated into your chat threads
Talk to an expert
Sendbird Desk
Provide great customer service embedded within your app
Talk to an expert

The most admired engineering teams choose Sendbird

Commonly asked questions

How is MAU calculated?
A Monthly Active User (MAU) is counted as an active user when they connect to SendBird servers by using the Client SDK from your application, within the past 30 days. For more information, visit our Help Center.
What is the difference between Starter, Pro, and Enterprise plans?
The Starter plan is designed to get you started quickly with messaging essentials, basic moderation and analytics capabilities. With SendBird UIKit, you can build chat in your app in less than 15 minutes. The Pro plan is designed to help you utilize our latest features such as message search, message translation, auto-moderation, webhooks and many more on top of the Starter pack, and help you create a best-of-breed chat experience for your users. The Enterprise plan comprises of all features in Pro and is best suited for companies that have large MAUs, and need extra security, compliance, and support.
What happens if I hit my MAU limit?
We will inform you before you are getting close to hitting your MAU limit. After you hit your MAU limit, you will be charged an overage fee. When nearing MAU limits, it's recommended you upgrade to the next MAU tier to get better discounts.
How do I purchase higher levels of support?
You can purchase higher levels of support from within the SendBird dashboard.
What other limits do I need to be aware of?
You need to be aware of your Peak Concurrent Connections limits. Peak Concurrent Connections are counted as the highest number of concurrently connected devices to the SendBird servers at any given moment during the month. Your Peak Concurrent Connections are capped at 2% of your MAU limit. After you hit the Peak Concurrent Connections limit, you will be charged an overage fee.
Is every feature automatically included in the enterprise plan?
Most but not all features are included with the base price of the enterprise plan. The enterprise plan gives customers the ability to purchase certain additional features, such as Data Export, not available to customers of the Starter and Pro plans. It also allows for higher monthly active user limits than 100,000, as well as the ability to purchase higher levels of support beyond L1. Please talk to your sales representative to learn more about pricing for different features for the enterprise plan.
Do the prices listed on the pricing page include tax?
Tax is not included in the prices listed on the pricing page. Tax will be included in your billing receipts.
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