How many MAU?
1kk
5K
10K
25K
50K
100K+
Try any chat feature with our free trial
- Start free trial
Free trial
- Start free trial
Starter
- Start free trial
Pro
- Talk to sales
Enterprise
Try any chat feature with our free trial
Free trial
Experiment with chatStart free trialFreeNo overages allowed- All pro features
- No credit card required
- Community support
Starter 5K
Get started with chatStart free trial$399 /monthOverages may apply- Messaging essentials
- Basic moderation
- Ticketed support
PLATFORM OFFER
$122/month value
Included for free- Business messaging
30K free in-app messages - AI chatbot
1K free message credits
Pro 5K
Grow your businessStart free trial$599 /monthOverages may apply- All Starter features
- Translation
- Image moderation
- Supergroup channel
PLATFORM OFFER
$122/month value
Included for free- Business messaging
30K free in-app messages - AI chatbot
1K free message credits
Enterprise
Full powered platformTalk to salesCustom pricing with millions of MAU
- All Pro features
- Data export
- Dedicated servers
- Priority support
- Advanced moderation
PLATFORM OFFER
$122/month value
Included for free- Business messaging
30K free in-app messages - AI chatbot
1K free message credits
Compare features
- Free trial
- Starter
- Pro
- Enterprise
Usage
- MAUs Monthly Active Chat UsersUp to 1,000
- Peak concurrent connectionsUp to 20
- Soft caps on MAUs & peak concurrent connections
- Messages/month Number of messages sent per monthUnlimited
- Message storage This metric indicates the number of messages that can be stored on Sendbird servers. Please note messages will be retained for a period of six months. Extended message retention is available on Enterprise plan.Unlimited
- Message retention6 months
- Multiple apps under one organization Create and manage multiple independent apps in your account.
Modern Messaging Essentials
- Private 1-to-1 chat 1-to-1 chat for private conversations.
- Group channel Power private group chat for 100 members in a channel (300 members in dedicated instances).
- Open channel with dynamic partitioning Power public chats with millions of participants in a single channel.
- Supergroup channel Super scale private group chats to tens of thousands of participants while keeping the enriched experience of standard size private groups.
- UIKit A set of rich, pre-built UI components to create a modern in-app messaging experience in minutes.
- Typing indicators Let your users see when another user is typing and keep the conversation going.
- Delivery receipts Let message sender know that the message has been successfully delivered to the recipient.
- Read receipts Let your users know when their messages have been read.
- Presence Use online presence indicators to show which users are online and which are not.
- Reactions Let your users react to messages with emoji based reactions.
- Mentions Give your users the ability to mention other users in the channel, or the entire channel to draw attention to the message.
- Unread message count Display the number of unread message counts in a channel to bring the user back into the conversation.
- Push notifications Notify users with a push notification when a new chat message is received.
- Share files and multimedia Give your users the ability to express themselves with images, audio, and video. Share custom file types too.
- Structured messages Build capabilties to display offers in the chat interface with structured message templates.
- Auto-thumbnail generator Automatically generate thumbnails for media files in the chat thread.
Advanced Messaging
- Offline messaging Let your users access messages and queue new messages to be sent even if the user is offline or in unstable network conditions.
- Smart throttling Adjust the number of messages displayed in a group chat to adjust the pace of the conversation.
- Do-not-disturb push Let your users apply do-not-disturb status and prevent them from receiving push notifications for new messages.
- Meta-array API Give your developers the ability to add custom meta data to messages and build functionalities like polls, reactions, and more.
- Message threading Create threads in group chats and make conversations easier to follow.
- Message search Build message search capabilities in in-app chat.
- User and channel search Let your users search for other users and channels.
- Announcements Deliver high context in-app announcement messages to thousands of users and channels at the same time.
- Pinned messages Save important information in a channel.
- Scheduled messages Let users and administrators define the message's date and time of delivery.
- Polls Let users, moderators, and administrators send questionnaires in group chats.
Translation
- Auto message translation Translate messages received to your user's preferred language.
- On-demand translation Give your users the ability to translate a message to their preferred language on-demand.
- Push translation Translate push notifications automatically to the user's preferred language.
Moderation
- User reporting API Let users report other users in your chat application.
- User-to-user blocking Give users the ability to block one another at a user level.
- Mute user Give your chat moderators the ability to mute users.
- Moderation dashboard Allow moderators to moderate message content and users from the convenience of a dashboard.
- Freeze channel Freeze the channel and prevent users from sending any messages to each other.
- AI image moderation Automatically detect messages with toxic images and filter them out.
- Profanity filter Filter messages with profane content to keep conversations safe.
- Moderation rule engine Automate content moderation with pre-defined rules.
- Moderation ticket system Creates tickets for complex and ambiguous content only moderators can handle.
- Moderation logs Keep detailed records of moderated events for training, rule enhancement, and compliance.
- Moderator groupsGroups of moderators specifically assigned to a certain type of content
- Keyword detectionDetects specific keyword identified as unsafe
- Moderated users Lists users that were moderated
- Analyticscomprehensive moderation analytics
- Moderator messagesmessages only moderators can send
- Hive moderation Use Hive, the leader in AI moderation to automate detection and flag unsafe content.
Data and Analytics
- Analytics dashboard Monitor chat metrics and see how chat is being adopted in your application.
- Advanced analytics Analyze user behavior through metrics on channels, messages, and users through nine metrics.
- Message retrieval API
- Data export Export chat data at preset times to run analytics and build machine learning datasets.
Integrations
- Chatbot interface Allow your chatbot to send and receive messages and assist with customer support, product recommendations and more.
- Post-event webhooks Capture event information from your application's chat and use it to build custom notification services, CRM and support desk integrations and more.
- Push notifications tester Set up, send, and debug mobile push notifications deliveries from the Sendbird Dashboard.
Security
- SAML/SSO
- TLS/SSL encryption
- File encryption Files sent in messages are encrypted using AES256 encryption.
- GDPR API A RESTful API to provide access and delete capabilities for consumer requests as delineated by GDPR regulations.
- IP whitelisting Give developers the ability to make calls to Sendbird Chat API from an allowed list of IPs.
Compliance
- SOC 2
- ISO 27001
- GDPR
- HIPAA w/ BAA
Infrastructure
- Choose your AWS region Choose from 9 global regions - Oregon (USA), North Virginia (USA), central Canada, Frankfurt (Germany), Mumbai (India), Seoul (South Korea), Singapore, Tokyo (Japan), and Sydney (Australia)
- Private dedicated servers Spin up private dedicated instances for powering chat on any existing AWS region (except for in China).
- Private status page
- Public static IP Give your developers the ability to whitelist Sendbird servers.
Support
- Recommended
- Community support
- Ticket support availability
- Guaranteed response time
- API status page
- Emergency hotline
- Slack support
- Customer success manager
- Onboarding package
*Usage per website or mobile app. Overages may apply.
: Included
+ : Included and more available for additional fee
Custom: Available as an Add-on
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