Create a custom plan to fit your scale

  • Free

    • 3 months message retention
    • 1,000 MAU limit
    • 25 peak connections limit
    • 5GB storage and traffic
    • 5MB file size limit

    Start your free trial

  • Custom

    • All the core features plus...
    • Custom premium feature packages
    • Control your usage limits
    • Upgrade your support

    Talk to an expert

  • NOT INCLUDED
  • INCLUDED
  • PREMIUM FEATURES
  • Free
  • Custom

Chat & messaging

1-on-1 messaging
Group channels
Open channels
Push notifications & multiple certificates
Typing indicators
Send & receive structured media
Chat history
Invitations
Read receipts
User-to-user blocking
Auto-thumbnail generation

Auto-thumbnail generation

Automatically render images and videos in an easy-to-use thumbnail.

Auto translation

Auto translation

Automatically translate messages with support for 50+ different languages.

Share encrypted files

Share encrypted files

Share AES256 encrypted files with other users.

Chatbot interface

Chatbot interface

Allow your chatbot to send and receive messages and assist with customer support, product recommendations and more.

Moderation & data

Chat analytics
Cross-platform sync

Cross-platform sync

Sync messaging data across all devices in real-time.

Profanity filters
High-availability servers
Smart throttling

Smart throttling

Limit the speed of messages so users can follow the conversation.

Moderation tools

Moderation tools

Tools to help you monitor and protect any chat room using features like Freeze Channels, Admin Messages and Mute / Ban users.

Spam flood protection

Spam flood protection

Control the number of messages a user can send in any channel.

Message retrieval API

Message retrieval API

Retrieve any message in any channel using the Platform API.

Data export feature & API

Data export feature & API

Create regular backups of all your data using our Dashboard or Platform API.

Migration API & support

Migration API & support

Receive full support when you migrate your existing data to SendBird’s platform.

Live support chat software

Ticketing
Agent & ticket management
Customer ticket history
Real-time monitoring
Triggers
Auto-routing
Ticket transfer

Support

Best effort response time
Priority response time
Service-level agreements
Custom priority feature support
Custom integration support
Invoice billing

Commonly asked questions

  • How is MAU calculated? How are Peak Connections calculated?

    A Monthly Active User (MAU) is counted as an active user when they connect to SendBird servers by using the Client SDK from your application, within the past 30 days. Peak Connection is counted as the number of concurrently connected devices. Please note that this counts devices, not users. If a user connects to SendBird from two devices, this counts as 2 concurrent connections. For more information, visit our Help Center.

  • When should I upgrade from the Free Plan to a Custom Plan?

    Generally, there are three cases where customers would wish to upgrade their plan.

    1. You have received an email alerting you that you have exceeded your Free Plan limits.
    2. You would like to start using Premium Features right away.
    3. You would like faster technical support response time.

    For more information,  visit our Help Center.

  • What happens if my app exceeds the Free Plan limits of 1000 MAU or 25 Peak Connections?

    We do not limit your connections immediately. However, when your app does hit the 1000 MAU / 25 Peak Connection ceiling, we will send an email (to the address you use to log in to the SendBird Dashboard) alerting you to upgrade your plan. If you do not contact us within three days, your users will not be able to login until you upgrade.

  • Is my payment information stored securely?

    We do not store your payment information. We use Stripe (http://stripe.com). They adhere to highly secure and strict privacy standards for processing payment. So, your information is in good hands.

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