3 months message retention
1,000 MAU limit
25 peak connections limit
5GB storage and traffic
5MB file size limit
All the core features plus...
Custom premium feature packages
Control your usage limits
Upgrade your support
NOT INCLUDED
INCLUDED
PREMIUM FEATURES
Auto-thumbnail generation
Automatically render images and videos in an easy-to-use thumbnail.
Auto translation
Automatically translate messages with support for 50+ different languages.
Share encrypted files
Share AES256 encrypted files with other users.
Chatbot interface
Allow your chatbot to send and receive messages and assist with customer support, product recommendations and more.
Cross-platform sync
Sync messaging data across all devices in real-time.
Smart throttling
Limit the speed of messages so users can follow the conversation.
Moderation tools
Tools to help you monitor and protect any chat room using features like Freeze Channels, Admin Messages and Mute / Ban users.
Spam flood protection
Control the number of messages a user can send in any channel.
Message retrieval API
Retrieve any message in any channel using the Platform API.
Data export feature & API
Create regular backups of all your data using our Dashboard or Platform API.
Migration API & support
Receive full support when you migrate your existing data to SendBird’s platform.
A Monthly Active User (MAU) is counted as an active user when they connect to SendBird servers by using the Client SDK from your application, within the past 30 days. Peak Connection is counted as the number of concurrently connected devices. Please note that this counts devices, not users. If a user connects to SendBird from two devices, this counts as 2 concurrent connections. For more information, visit our Help Center.
Generally, there are three cases where customers would wish to upgrade their plan.
For more information, visit our Help Center.
We do not limit your connections immediately. However, when your app does hit the 1000 MAU / 25 Peak Connection ceiling, we will send an email (to the address you use to log in to the SendBird Dashboard) alerting you to upgrade your plan. If you do not contact us within three days, your users will not be able to login until you upgrade.
We do not store your payment information. We use Stripe (http://stripe.com). They adhere to highly secure and strict privacy standards for processing payment. So, your information is in good hands.
March 5, 2020 10am PST / 1pm EST