MARKETPLACE
Drive more transactions within buyer-seller conversations
Sendbird helps global marketplace platforms connect buyers and sellers within the mobile app to increase conversions and facilitate transactions efficiently.
Carousell increases monthly message count 150% with Sendbird
APAC marketplace drives huge sales conversation volume across 45M+ buyers and sellers
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For online marketplaces, closing the gap between purchase intent and a completed transaction is crucial to business success
Close the gap between interest and order completion
Real-time messaging connects buyers and sellers across multiple apps and platforms so they can engage and inform both supply and demand to transact more quickly.
Boost user engagement
Pair in-app messaging with push notifications to nudge users back into your app and keep buyer-seller conversations flowing while boosting engagement and sales.
Reduce your reliance on SMS
SMS, calls, and emails pull users out of your app, requiring costly call masking, and push costs onto your buyer and seller. In-app chat, voice, & video are more cost-effective and reliable alternatives.
Build trust across your marketplace
Create engaging human connections to ensure the best and most transparent and trusted user experience while consumers learn about the products and services sold.
Take back control of your data
Gain access to valuable data you can leverage to better understand your customer base, their purchasing patterns, and preferences.
On-brand, curated experience
Customize the overall look to suit your needs. Incorporate colors, fonts, and icons to make the interface look exactly how you want it to be.
With over 144 million listings on its peer-to-peer marketplace, Carousell uses Sendbird to connect buyers to its growing supply-side. By replacing its in-house messaging with Sendbird, Carousell frees its engineers to spend time perfecting the product experience.
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