Our Mission: Building Connections in a Digital World

Conversations over digital media bring incredible promise to bridge people together over physical, cultural, and even language divides. Unfortunately, people and businesses looking to connect digitally have to make a choice between the impersonal experience served by email and plain text messages over legacy SMS systems or trusting their identity and data to a handful of messenger monopolies. The result is the connections we make digitally have become increasingly transactional and superficial. We are here to change that.

At Sendbird, our mission is to build connections in a digital world.

We believe that digital doesn’t have to mean impersonal. That physical boundaries shouldn’t create relationship boundaries. We believe in authenticity over superficiality, and in conversations over text messages.

From connecting doctors and patients in virtual clinics, to helping fans celebrate together in digital stadiums, to enabling sellers to negotiate with buyers across the world in digital bazaars, our chat, voice, and video platform helps businesses and people realize the promise of the technologies that were meant to connect us.

Our mission is to digitize human interactions for businesses

  • 2013Founded
  • $220M+Funding
  • 250M+Monthly Active Users

Our 7 core values

1. Endless tenacity for customers

“Only the paranoid survive” – Andy Grove, Intel

Our origin story begins with the customer. Customers existed before businesses. They faced a problem for which few people dared to find a solution, and created customer value. Businesses we know today evolved from the organized and deliberate effort to find solutions to these problems. We exist, first, to satisfy customers. And then to leap beyond the status quo and create innovative solutions to problems that customers may not even be aware of yet. This leap might be challenging and frustrating, but endless tenacity is the true springboard to customer happiness.

2. Better than the best

“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” – Steve Jobs, Apple

We set stretch goals for ourselves and our team. We must strive to pursue efficiency and effectiveness, speed and quality, but also exert a great amount of effort to achieve those goals. We don’t compromise our standards for something only good enough, and we continuously raise the bar for ourselves and our team. We find better ways for even the mundane tasks that we’ve already mastered. We never, ever stop at the top nor the best. We become better than the best.

3. Work to completion

“The happiest and most successful people I know don’t just love what they do, they’re obsessed with solving an important problem, something that matters to them. They remind me of a dog chasing a tennis ball: their eyes go a little crazy, the leash snaps and they go bounding off, plowing through whatever gets in the way.” – Drew Houston, Dropbox

We focus on the goals wholeheartedly until they have been completed. We expand and redefine our roles and responsibilities with ever more flexibility to achieve those goals. We follow-up endlessly and never let any task fall through the cracks. We finish them with distinct clarity. We focus on our customers and our mission with great intensity, and continuously say no to other deviations that yearn for our attention.

4. The buck stops here

“Even the snowing weather is my responsibility.” – Hamaguchi Takanori

We believe we are leaders no matter where we are, no matter what position we are in. We strive to bear greater responsibility, and we neither let responsibility impute to others nor dissipate. We don’t blame others nor the environment. We hold ourselves responsible.

5. Already on it

“Move fast and break things” – Facebook ex-motto

We decide fast, move faster, and take on the responsibility of the results. We are brave enough to ask for forgiveness. We think deeply and learn continuously to make better decisions even faster. We lead ourselves and our team through the chaotic and uncertain times by taking on greater risks and challenges.

6. Highest corporate integrity

“The Newspaper Test” – If an article appears in a local newspaper about a decision and action you make, and your family and friends read the article, would you feel good about it?

A great relationship between a company and its customers can only be built on the platform of high corporate integrity. We base our decisions and actions on the right reasons. In a situation where the reputation and the value of the company is at stake, it is our duty to request immediate correction, whether to ourselves, colleagues, or the management.

7. Global citizenship

“Manners maketh men [and women]” – William of Wykeham, Motto of Winchester College and New College, Oxford

We create the environment and culture to nurture talented people around the world. We actively embrace diversity across different ethnicities, genders, religions, and people with disabilities, cultivating the strength of the individuals and our team as a whole. We respect each other. We continuously grow ourselves to become a more positive and productive influence on our team. As long as someone shares our core values, we embrace their contribution – to work relentlessly, to enable team work, and to create values for our customers, team, and society.

Our Culture

Culture is notoriously difficult to define. But the collection of our values, people, actions, words, and even code and products add up to something greater than simply the sum of each part. It spills over and invigorates us. And since we value diversity, Sendbird’s culture is even still more difficult to define because it is nothing standardized, rote or habitual. We are a living organism, adjusting to the customers that we serve, the people we take on our team, and the genius they bring to their work. In the end, we get things done but with care and consideration for all that our work touches. We welcome with dignity all that comes.

Sendbird is headquartered in San Mateo. Our APAC office is in Seoul.

  • Headquarters: San Mateo, CA

    400 1st Ave, San Mateo, CA 94401
    1-844-CHATAPI (1-844-242-8274)

  • APAC office: Seoul, KR

    17F, 514, Seolleung-ro, Gangnam-gu, Seoul, Republic of Korea 06162

  • Singapore office

    Level 17, Frasers Tower, 182 Cecil Street, Singapore 069547

  • London Office

    2 Stephen Street
    London W1T 1AN, UK

Our Investors

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