In-app chat support & AI customer service
Build an AI customer support experience directly within your app. Increase user satisfaction and agent productivity with our customizable chat API and an easy-to-use, out-of-the-box agent dashboard.
Differentiate your customer support experience
With Sendbird Desk, your developers can completely customize the chat support experience for your customers so they can get answers without leaving your app.
Customer service powered by generative AI
Assist intelligently. With Sendbird's AI customer support.
Create a customer service chatbot
Experience a conversation with our AI-powered knowledge chatbot.
Make chat agents more productive
Automatically route tickets, integrate chatbots, automate common answers, and monitor performance over an easy-to-use dashboard
Respond to customer questions on popular messaging apps
Provide seamless support to customers whether from your app or through WhatsApp, Facebook, Instagram and Twitter.
Boost CSAT with a frictionless live chat support experience
Virgin Mobile UAE completely replaced phone and email support with more modern chat-based support using Sendbird Desk.
“With Sendbird we provide a 100% digital customer support experience for our customers with native in-app chat based interactions. Our customers are more engaged and consistently give us a CSAT score of 5/5.”
Ozgur Gemici, Senior Manager at Virgin Mobile UAE
Develop and deliver in weeks, not months
Build customer support directly in your app to drive higher end user engagement. Sendbird Desk provides enterprise grade security, compliance and infrastructure to support millions of users concurrently around the globe. Our world class support teams are available to you 24/7. Get started by reviewing our developer resources.
// iOS
SBDSKTicket.createTicket(withTitle: TITLE, userName: USER_NAME) { (ticket, error) in
guard error == nil else {
// Handle error.
}
// The ticket is created.
// The customer and agent can chat with each
// other by sending a message through the
// ticket.channel.sendUserMessage() or
// sendFileMessage().
...
}