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The best customer support chat software

Build a web and mobile superior customer support experience with our easy-to-integrate chat API and an out-of-the-box support agent dashboard.

Sendbird desk

Differentiate your customer support chat experience

With Sendbird Desk, your developers can completely customize the chat support experience for your customers so they can get answers without leaving your app.

Transform your customer support experience with AI chatbots

Assist intelligently with Sendbird's AI customer support. Leverage our efficient AI chatbot with seamless human handoff.

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AI chatbot
AI response assistant
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Change tone to friendly

Create a customer service AI chatbot in minutes

Experience a conversation with our AI-powered knowledge chatbot.

Make chat agents more productive

Automatically route tickets, integrate chatbots, automate common answers, and monitor performance over an easy-to-use customer support dashboard.

Customer support Intuitive agent dashboard
Intuitive agent dashboard
Ticketing and automatic-routing
Proactive customer support
Real-time monitoring and reporting
Third-party extensions

Respond to customer support questions on popular messaging apps

Provide seamless support to customers whether from your app or through WhatsApp, Facebook, Instagram and Twitter.

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Jans logo

“People want to have their doctor in their pocket. Now they can just take out their phone, open our app and immediately start chatting with one of our healthcare professionals. With Sendbird Desk, our healthcare assistants respond twice as efficiently to patient inquiries, which helps us meet the expectations of our users.”

Luc Jansen, Founder and Practice Manager at Jans Huisartsen

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Boost CSAT with a frictionless customer support chat experience

Virgin Mobile UAE completely replaced phone and email support with more modern chat-based support using Sendbird Desk.

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Virgin Mobile logo

“With Sendbird we provide a 100% digital customer support experience for our customers with native in-app chat based interactions. Our customers are more engaged and consistently give us a CSAT score of 5/5.”

Ozgur Gemici, Senior Manager at Virgin Mobile UAE

Develop and deliver in weeks, not months

Build customer support directly in your app to drive higher end user engagement. With Sendbird Desk, integrate chat functionality in just a few weeks and activate our comprehensive dashboard with a single click. Desk provides enterprise grade security, compliance and infrastructure to support millions of users concurrently around the globe. Our world class support teams are available to you 24/7. Get started by reviewing our developer resources.

  • iOS
  • Android
  • JavaScript
            // iOS

SBDSKTicket.createTicket(withTitle: TITLE, userName: USER_NAME) { (ticket, error) in
guard error == nil else {
    // Handle error.

// The ticket is created.
// The customer and agent can chat with each
// other by sending a message through the
// or
// sendFileMessage().

All the features you'll ever need from a customer support chat software

In-app chat support
Message Types
In-app chat essentials
Flexible developer tools
Advanced messaging
Multi-channel support
Customer service channels
Agent interface
Agent productivity
Ticketing and routing
Ticket management
Ticket automation
Proactive support
Admin dashboard
Performance Reporting
Admin Controls
Compliance & Security