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In-app chat support & customer service

Build a better customer support experience directly within your app. Customize the user experience with our flexible, feature-rich chat API. Make support agents productive from day one with our easy-to-use, out-of-box agent dashboard.

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Differentiate your customer support experience

With Sendbird Desk, your developers can completely customize the chat support experience for your customers so they can get answers without leaving your app.

Make chat agents more productive

Automatically route tickets, integrate chatbots, automate common answers, and monitor performance over an easy-to-use dashboard

Customer support Intuitive agent dashboard
Intuitive agent dashboard
Ticketing and automatic-routing
FAQ Bot
Proactive support
Real-time monitoring and reporting
Third-party extensions

Respond to customer questions on popular messaging apps

Provide seamless support to customers whether from your app or through WhatsApp, Facebook, Instagram and Twitter.

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Boost CSAT with a frictionless live chat support experience

Virgin Mobile UAE completely replaced phone and email support with more modern chat-based support using Sendbird Desk.

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“With Sendbird we provide a 100% digital customer support experience for our customers with native in-app chat based interactions. Our customers are more engaged and consistently give us a CSAT score of 5/5.”

Ozgur Gemici, Senior Manager at Virgin Mobile UAE

Develop and deliver in weeks, not months

Build customer support directly in your app to drive higher end user engagement. Sendbird Desk provides enterprise grade security, compliance and infrastructure to support millions of users concurrently around the globe. Our world class support teams are available to you 24/7. Get started by reviewing our developer resources.

Feature-rich chat support widget with enterprise grade security


In-app chat support
Message Types
In-app chat essentials
Flexible developer tools
Advanced messaging
Multi-channel support
Customer service channels
Agent interface
Agent productivity
Ticketing and routing
Ticket management
Ticket automation
Proactive support
Admin dashboard
Performance Reporting
Admin Controls
Monitoring
Platform
Integrations
Compliance & Security