Better patient outcomes start with better communication

Modern healthcare companies use in-app communication to reach patients anytime, anywhere so they can achieve better patient outcomes.

Build a faster, smarter way for patients to reach you

Grow your healthcare organization by improving patient access with in-app communications. Give your patients the convenience to reach care on-demand from anywhere.

Better conversations that lead to better patient outcomes

Optimize doctor and staff communication by providing a single center of discussion for teams and individual cases. With one group chat for every case, your organization can bring specialists and staff together efficiently to prioritize better patient outcomes.

Continue patient-care beyond the doctor’s office

Create post-care experiences for the modern connected patient. Keep treatments on track with personalized reminders for drug and exercise routines, medical checkups, and test results. Help patients with common problems through intelligent diagnostic tools and chatbots.

In-app communication for healthcare: What you need to know

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Building communication for the entire patient journey

Building communication for the entire patient journey Sendbird’s HIPAA compliant chat infrastructure makes building in-app chat fast, and easy. That’s why companies like Accolade, Grand Rounds, Livongo and Headspace rely on Sendbird to power communication in their applications.

With Sendbird’s interaction APIs and SDKs you can build in-app chat, voice and video to empower patients to interact with healthcare providers in your app. Use chatbots to start patients medical history, and route them to the right expert to share symptoms through images and videos. Share patient information securely with other experts. Then, after treatment, send patients automated reminders about healthcare management and follow-up.

Watch our webinar with Accolade to learn more

Sibly is mental wellness support – 24/7, anywhere you need it. Sibly uses Sendbird to build in-app messaging for coaches to chat with patients, and connect chatbots to manage patient intake on Sibly’s application.

Better In-app Communication, Better Care

Security built for healthcare standards

We take care of security, so you can sleep sound at night

  • Sendbird is more than HIPAA compliant


  • Encryption for all data and Personal Health Information (PHI)

    Data sent to and from Sendbird servers is encrypted with TLS/SSL with authentication devices for client and server-side

  • Secure and Distributed Infrastructure

    Your data is saved on our distributed infrastructure using AES 256, and we also offer dedicated server instances

  • Have more questions about HIPAA compliance?

    Read our HIPAA Guide

The complete toolkit to build in-app chat, voice, and video

Bring the messenger app experience to your healthcare app with Sendbird’s communication APIs

  • Essential messaging features

    Collaborative group chat ∙ 1-to-1 messaging ∙ Invitations ∙ @mentions ∙ Friend lists ∙ Typing indicators ∙ Read receipts

  • Share rich media

    Send images, videos or audio in automatically generated thumbnails

  • World's most scalable chat API

    Connect over 1 million patients and doctors at once, and up to 200 medical professionals in a single chat

Personalize digital care

Sendbird’s API and SDKs let you build a post-care experience personalized to patient needs

  • Messaging Data and Analytics

    See basic analytics or export messaging data on the Sendbird dashboard

  • Post-care notifications and reminders

    Send push and custom notifications for all types of wellness and care reminders

  • Chatbot integrations

    Integrate any chatbot directly in your app’s messaging interface

Explore other useful pages

  • Looking for more information?

    Learn how innovative healthcare apps use chat to improve patient outcomes.


  • Are you looking for documentation?

    Find the best ways to start building Sendbird’s easy-to-follow documentation.


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