Retail
Boost conversions and retention through buyer-seller conversations
Sendbird helps retailers connect buyers and sellers within the mobile app to increase conversions and engagement, while boosting retention with better support.
For retailers, closing the gap between purchase intent and a completed transaction is crucial to business success
Increase transaction velocity
Real-time messaging connects buyers and sellers across multiple apps and platforms so they can engage and inform both supply and demand to transact more quickly.
Deliver better experience
By using in-app chat, voice, & video as a cost-effective way to manage customer concerns, you keep customers loyal and deliver the brand experiences they expect.
Boost user engagement
Pair in-app messaging with push notifications to nudge users back into your app and keep buyer-seller conversations flowing while boosting engagement and sales.
Streamline agents and the customer experience
Empower agents to manage multiple conversations and tickets effortlessly. Let your customers inquire and come back to a persistent communication thread.
Identify trends and opportunities
Gain access to valuable data you can leverage to enrich your customer 360 via new 0 party insights, from purchasing patterns to user preferences.
Deliver a customized user experience
Conversations take place in a branded interface. Incorporate the colors, fonts, and icons that your customers expect.
Lotte Homeshopping is a household name in South Korea for good reason. Part of the Lotte Group, a top-5 conglomerate spanning retail, food, hospitality, construction, finance, and IT, Lotte touches nearly every aspect of daily life in Korea.
"We conducted tests and POCs with several chatbot providers and were quite disappointed. Sendbird’s accuracy and flexibility, paired with Claude, solved the problems others couldn’t."
Oh Ju-young, AI Promotion Team at Lotte Homeshopping
