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Retail

Drive higher conversion and retention with buyer-seller conversations

Sendbird helps retailers connect buyers and sellers within the mobile app to increase conversions and engagement, while boosting retention with better support.

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For retailers, closing the gap between purchase intent and a completed transaction is crucial to business success

Increase transaction velocity

Real-time messaging connects buyers and sellers across multiple apps and platforms so they can engage and inform both supply and demand to transact more quickly.

Deliver better experience

By using in-app chat, voice, & video as a cost-effective way to manage customer concerns, you keep customers loyal and deliver the brand experiences they expect.

Boost user engagement

Pair in-app messaging with push notifications to nudge users back into your app and keep buyer-seller conversations flowing while boosting engagement and sales.

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Improve agent efficiency and the customer experience

Empower agents to manage multiple conversations and tickets effortlessly. Let your customers inquire and come back to a persistent communication thread.

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Identify trends and opportunities

Gain access to valuable data you can leverage to enrich your customer 360 via new 0 party insights, from purchasing patterns to user preferences.

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Customize the user experience

Conversations take place in a branded interface. Incorporate the colors, fonts, and icons that your customers expect.

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Shinsegae (SSG) is South Korea’s largest and oldest luxury retailer. As a leader in online innovation, SSG wanted users to communicate in several ways: user-to-user chat, buyer-to-seller chat and a customer service chatbot on the company’s online marketplace app called SSG Talk. They chose to partner with Sendbird and achieved great results:

“After we launched our CS Chatbot, we reduced our email and call inquiries by 10~25%, while providing a chat experience people already enjoy on consumer messengers like KakaoTalk or WhatsApp.”

Young Duck Park,
Project Manager at SSG