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Desk
Provides in-app, live-chat support based on Sendbird Chat without interrupting any customers’ experience. A seamless ticket routing system and easy-to-use dashboard enables productive workflows, strengthening customer engagement.
Platforms
iOS
Android
JavaScript
Platform API
Features
Multi-channel support
In-app chat
Facebook
Twitter
Instagram
WhatsApp
Ticket management
Ticketing system
Auto ticket routing
Team assignment
Ticket priority
Ticket status
Team assignment rules
Ticket priority rules
Custom fields
Ticket tags
Auto ticket close
System messages
Agent productivity
Agent status
Quick replies
Bulk ticket transfer
Agent levels
Ticket transfer
Ticket search
Assignment logs
Working hours
Advanced functions
Proactive chat
Related chats
Iframe ticket sidebar
View
Customer satisfaction rating
Reports
Data export
Real-time monitoring
Triggered messages
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