Sendbird Desk uses the Sendbird Dashboard to provide a seamless ticket routing system and strengthen customer support workflows. On the dashboard, you can manage tickets, agents, and proactive chats; monitor the real-time statistics; even export performance reports. To start using Sendbird Dashboard, you need to first create an account. See the quick-start guide below on how to set up Sendbird Desk.
Set up dashboard
To start using Sendbird Desk, follow the steps below on how to set up a Sendbird application on the dashboard.
Step 1 Create a Sendbird account
Sign up on Sendbird Dashboard and create an account.
Step 2 Create a Sendbird application
Create a Sendbird application and select Desk for Product type. For Region, choose one of the following regions that applies to your service.
Seoul, South Korea
Northern Virginia 1, USA
Northern Virginia 2, USA
Step 3 Invite users
Invite users to your organization by clicking on your organization name on the top right corner of your screen. Go to Members and select Invite members on the top right corner and enter the email address of users you wish to invite. You can also assign them a role such as Admin or Agent in your Sendbird application.
Step 4 Implement SDKs
Step 5 Try Sendbird Desk Widget
Now you're all set to start a conversation with customers. To test the functionalities of Sendbird Desk, try Sendbird Desk Widget.