Workforce status

Workforce status shows a list of agents whose status is Online or Away. You can check how long each agent has remained in their current status. If the duration exceeds the allowed time an admin sets for an Away status, the time value turns red.

Note: Admins can set up custom agent statuses as reasons for Away and set the allowed time for it. For more information, see the Agent statuses.

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Both agents and admins can view this page.

Agents can view each agent's current status and their time usage.

Admins can view each agent's current status and their time usage. Also, clicking on an agent in the table opens the agent's performance report in Reports > Agent.