User guide for Business Messaging

Sendbird Business Messaging utilizes Sendbird Dashboard for intuitive operation and management of notification messaging. On the dashboard, you can build a notification template and execute a campaign across multiple communication channels, ranging from traditional SMS to in-app channel to popular social apps like WhatsApp.

Business Messaging supports a variety of channels as follows:

Once you create a channel, you can build a template and send notifications across multiple channels:

The Sequence feature in Template allows you to control the timing and order of omni-channel messages, triggered by a message event.

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