Channels
In Sendbird Business Messaging, a channel is a place where all notifications sent to target users are centralized. To optimize the communication and its management, we offer sequential messaging through multiple channels such as in-app channel, push notifications, SMS, WhatsApp, and Kakao Alim Talk.
Type
On Sendbird Dashboard, you can create multiple channels to meet the business needs and use cases of your service. See our guide on how to create a channel for each channel type.
| Type | Description |
|---|---|
A message displayed to users directly within your client application. | |
A message that pops up on a mobile device from an app when it is not actively in use. Each Sendbird application is automatically provided with a single Push notification channel by default. | |
A text messaging service that allows the exchange of short text messages between mobile devices. | |
Meta's instant messaging app that allows users to send text messages, voice messages, and video calls over the internet. | |
A messaging service provided by Kakao, which allows business accounts to send official messages directly to their customers' KakaoTalk accounts. |
Template
Once channels are created, you can design the message template either for each channel or a combination of multiple. The template is a set of key-value pairs that define the message structure. The template is used to render the message on the client side.
To learn more about how to design a template, see our guide on Template.
Sequence
If you want to send out a omni-channel message, use Sequence. This functionality allows you to send a message to multiple channels in a specific order at a specific time within a Template.
To learn more about how to design a sequence, see our guide on Sequence.