A Monthly Active User (MAU) is counted as an active user when they connect to Sendbird servers by using the Client SDK from your application, within the past 30 days. For more information, visit our FAQ.

The Starter plan is designed to get you started quickly with messaging essentials, basic moderation, and analytics capabilities. With Sendbird UIKit, you can build chat in your app in less than 15 minutes. 

The Pro plan is designed to help you utilize our latest features, such as message search, message translation, auto-moderation, webhooks, and many more on top of the Starter pack. 

The Enterprise plan is able to encompass all features in Pro; it's best suited for companies with large MAUs that need extra security, compliance, and support.

We will inform you before you are getting close to hitting your MAU limit. After you hit your MAU limit, you will be charged an overage fee. When nearing MAU limits, it's recommended you upgrade to the next MAU tier to get better discounts.

You can purchase higher levels of support from within the Sendbird dashboard.

You need to be aware of your Peak Concurrent Connections (PC) limit. Peak Concurrent Connections are counted as the highest number of concurrently connected devices to the Sendbird Chat servers during a month. Please note this counts devices, not users - if a user connects to Sendbird Chat from two devices, this counts as 2 concurrent connections. This also includes when the users connect from a website and the tab is still open. We recommend connecting the user only when it is needed.

For the organization that has multiple applications, the Peak Concurrent Connections of the organization for each month is calculated as the aggregated sum of each application’s peak concurrent connections. For example, let's say Acme corp has 2 applications. Acme corp’s peak concurrent connections for the first application is 23 on the 7th of July, and that of the second application is 50 on the 23rd of July. In this case, Acme corp’s peak concurrent connections in July will be 73.

For Starter and Pro packages, your Peak Concurrent Connections are capped at 5% of your MAU limit.

Most but not all features are included with the base price of the enterprise plan. The enterprise plan gives customers the ability to purchase certain additional features, such as Data Export, not available to customers of the Starter and Pro plans. It also allows for higher monthly active user limits than 100,000, as well as the ability to purchase higher levels of support beyond L1. Please talk to your sales representative to learn more about pricing for different features for the enterprise plan.

Tax is not included in the prices listed on the pricing page. Tax will be included in your billing receipts.

Latest Sendbird pricing (June, 2021)

Yes, the Developer plan is free and remains active as long as you log into the Sendbird dashboard once a year.

Terms:

• Any payments that have already been made are non-refundable; more details can be found within Sendbird’s Terms of Service under section 11. Fees & payment

To cancel:

• Log into the Sendbird dashboard at dashboard.sendbird.com/auth/signin

• Click on your organization name in the upper right corner
  

  

• Select “General”
  

  

• Select “Change” within the Chat subscription section
  

  

• Here you can select another package or you can “Cancel subscription"
  

  

• If you decide to cancel your subscription, there will be a quick question for you to fill out
  

  

• The final step is to type in your organization name as shown and confirm the cancellation
  

  

If you pay through a wire payment and you wish to pay with a credit card, or if you’re currently paying with a credit card and wish to pay via wire payment, you can reach out to billing.us@sendbird.com with your account name or company name, billing address, and billing email address.

If you need a copy of your current invoices, or any of your past invoices, please send an email to billing.us@sendbird.com. Please include the timeframe for the invoices you wish to receive and include your account name or company name, billing address, and billing email address.

If you need to have an invoice re-charged, you may reach out to billing.us@sendbird.com. Please include your account name or company name, billing address, and billing email address.

If you need to receive a payment link to pay an invoice, you may reach out to billing.us@sendbird.com. Please include your account name or company name, billing address, and billing email address.

• Log into the Sendbird dashboard at https://dashboard.sendbird.com

• Click on your organization name in the upper right corner:
  

  
  

• Select “Billing”
  

  

• Here you can add your credit/debit card information, or update your existing information

  

Terms:

• Any payments that have already been made are non-refundable; more details can be found within Sendbird’s Terms of Service under section 10. Fees & Payment

To upgrade or downgrade:

• Log into the Sendbird dashboard at https://dashboard.sendbird.com
  

• Click on your organization name in the upper right corner
  

  
  

• Select “General”
  

  

• Select “Change” within the Chat subscription section
  

  

• Here you can upgrade or downgrade based on your needs. Starter and some Pro plans are effective immediately. If upgrading, the price will be prorated based on the remaining number of days within the month. If downgrading, your new plan will take effect the following month. Click “Change now” to confirm your option.
  

  

• Some Pro plans and all Enterprise plans will prompt you to contact sales to find the best fit for your needs, select the “Contact sales” button to proceed
  

  

If you need a US tax residency certificate or further tax information/forms, please send an email to billing.us@sendbird.com. Please include your account name or company name, billing address, and billing email address.

If you need a VAT tax ID on your invoice, please send an email to billing.us@sendbird.com. Please include your account name or company name, billing address, VAT ID, and billing email address.

If you have general questions on your invoice, you may reach out to billing.us@sendbird.com.