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AI customer service with live chat support

Increase customer satisfaction and ticket resolution with Sendbird’s AI powered Salesforce Connector.

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Sendbird's Salesforce Connector is packed with powerful features to help you improve customer experience, streamline mobile support workflows, and protect revenue.
Increase customer satisfaction Increase customer satisfaction
Increase customer satisfaction

Delight your customers with lightning-fast support. Provide real-time, seamless conversations even if sessions disconnect.

Maximize live agent performance Maximize live agent performance
Maximize live agent performance

Streamline your support workflows. Enable agents to work on multiple cases simultaneously to drive efficiency.

Drive rapid time to value Drive rapid time to value
Drive rapid time-to-value

Get to value fast with effortless implementation. Seamlessly integrate omnichannel support chat for enhanced customer service.

Customer service powered by generative AI chatbots

Assist intelligently. With Sendbird’s AI customer service chatbot.

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Better handoff and ticket deflection
Effortless customization
Unprecedented speed

Create a customer service chatbot

Experience a conversation with our AI-powered knowledge chatbot.

  • Provide your email and a web link to the content you’d like your AI chatbot to get knowledge about.
  • Check your email for a private link to your personalized demo.
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Feature-rich chat platform, embedded within your Salesforce instance

Boost CSAT with enhanced features for agents and customers.

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Einstein bot integration
New message alert with notification sounds
Sendbird chat in case details lightning page
Sendbird chat widget in utility bar
Summarize (powered by ChatGPT)
Switch case from chat list
Transcripts 

Branded mobile support interface

Personalize your end-user app according to your needs with Sendbird SDKs.

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Easy to integrate

Achieve fastest time to value with easy and hassle-free implementation. Get up and running in hours.

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Live chat support for every industry

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Fintech

Say goodbye to banking frustration. Provide real-time assistance for customers seeking answers to their financial needs.

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Healthcare

Get your customers the care they need. Book appointments, access records, and get answers with 24/7 live chat support.

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Marketplace

Provide top-notch support for online shopping needs. Help customers track orders and handle product questions for faster conversion.

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On-demand

Offer hassle-free delivery with fast and real-time issue resolution. Answer customer queries and provide updates on order status.

Integrations that drive real results

Traveloka branded image Traveloka branded image
Traveloka logo

With Sendbird, Traveloka seamlessly handled its initial customer care chat use case by integrating with its Salesforce ticketing system, resulting in significantly increased uptime, performance, and overall reliability. Customers no longer face the challenge of disconnected support chats, and the mobile app has seen over 60 million total downloads with over 40 million monthly active users. This equates to a customer retention rate of 50% higher than the travel app industry average.

“The chat built on Sendbird's SDK has become the most popular communication channel among all options available to Traveloka users, including SMS, email, Facebook, or Twitter.”

Adi Alimin, VP of Platform Products

Experience superior in-app chat capabilities

Message
Engage
Moderate
Analyze & Integrate

Ready to take your customer support to the next level?