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Salesforce connector for live chat support

Enhance your support chat experience with Sendbird’s AI-powered Salesforce live chat connector.

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Sendbird's Salesforce Connector is packed with powerful features to help you improve customer experience, streamline mobile support workflows, and protect revenue.
Increase customer satisfaction

Delight your customers with lightning-fast support. Provide real-time, seamless conversations even if sessions disconnect.

Increase customer satisfaction Increase customer satisfaction
Maximize live agent performance

Streamline your support workflows. Enable agents to work on multiple cases simultaneously to drive efficiency.

Maximize live agent performance Maximize live agent performance
Drive rapid time-to-value

Get to value fast with effortless implementation. Seamlessly integrate omnichannel support chat for enhanced customer service.

Drive rapid time to value Drive rapid time to value

Customer service powered by generative AI chatbots

Assist intelligently. With Sendbird’s AI customer service chatbot.

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Better handoff and ticket deflection
Effortless customization
Unprecedented speed

Create a customer service chatbot

Experience a conversation with our AI-powered knowledge chatbot.

Feature-rich chat platform, embedded within your Salesforce instance

Boost CSAT with enhanced features for agents and customers.

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Einstein bot integration
New message alert with notification sounds
Sendbird chat in case details lightning page
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Summarize (powered by ChatGPT)
Switch case from chat list

Branded mobile support interface

Personalize your end-user app according to your needs with Sendbird SDKs.

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Easy to integrate

Achieve fastest time to value with easy and hassle-free implementation. Get up and running in hours.

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Live chat support for every industry

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Say goodbye to banking frustration. Provide real-time assistance for customers seeking answers to their financial needs.

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Get your customers the care they need. Book appointments, access records, and get answers with 24/7 live chat support.

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Provide top-notch support for online shopping needs. Help customers track orders and handle product questions for faster conversion.

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Offer hassle-free delivery with fast and real-time issue resolution. Answer customer queries and provide updates on order status.

Integrations that drive real results

Traveloka branded image Traveloka branded image
Traveloka logo

With Sendbird, Traveloka seamlessly handled its initial customer care chat use case by integrating with its Salesforce ticketing system, resulting in significantly increased uptime, performance, and overall reliability. Customers no longer face the challenge of disconnected support chats, and the mobile app has seen over 60 million total downloads with over 40 million monthly active users. This equates to a customer retention rate of 50% higher than the travel app industry average.

“The chat built on Sendbird's SDK has become the most popular communication channel among all options available to Traveloka users, including SMS, email, Facebook, or Twitter.”

Adi Alimin, VP of Platform Products

Experience superior in-app chat capabilities

Analyze & Integrate

Ready to take your customer support to the next level?