Create your first ticket
Sendbird Desk SDK for iOS lets you easily initialize, configure, and build the customer-support related functionalities to a client app. When a customer asks for help through live, in-app support built with the Desk SDK, agents receive those messages as tickets and can start a conversation on the Sendbird Dashboard. This page walks you through the quick steps to create your first ticket by installing and initializing the Desk SDK.
Note: As Sendbird Desk works based on Sendbird Chat, the interaction between users is built and provided by Sendbird Chat.
The requirements of the Desk SDK for iOS are as below:
- iOS 9.0 or higher
- Sendbird Chat SDK for iOS 4.0.9 and later
Before installing Sendbird Desk SDK, you will need an account on Sendbird Dashboard. Sign up to create a Sendbird application first.
Note: A Sendbird application gets paired up with one client app. Agents can support customers across all platforms, but customers from different Sendbird applications are excluded because all data is limited to the scope of a single application.
Step 1 Install using CocoaPods
You can install the Desk SDK for iOS using CocoaPods.
Podfilein Xcode as below:
Step 2 Initialize the Desk SDK
- Initialize the
SBDSKMaininstance when launching a client app.
APP_IDof your Sendbird application from the dashboard. The same
APP_IDmust be used for both Chat and Desk SDKs.
- Call the
SendbirdChat.initialize(params:)method using the copied
- Call the
Note: If you call
SBDSKMain.initializeDesk()again after calling
SendbirdChat.initialize(params:)with a different
APP_ID, all existing Desk-related data in the client app will be deleted.
Step 3 Authenticate a customer from Sendbird Chat
Every ticket in Sendbird Desk is mapped to a group channel in Sendbird Chat SDK because messages within a ticket are handled by Sendbird Chat SDK. Therefore, a customer needs an authentication both within the Chat SDK and the Desk SDK to receive and send a message within a ticket. Use the
SendbirdChat.connect() and the
SBDSKMain.authenticate() methods with a customer's user ID used in Sendbird Chat SDK to authenticate a customer.
Step 4 Create your first ticket
SBDSKTicket.createTicket() method to create a new ticket either before or after the customer’s initial message. Once a ticket is successfully created on the Desk server, you can access the ticket and its channel in
ticket.channel through the callback from the server. Until a customer sends the first message, agents can’t see the ticket on the dashboard. When a conversation starts, the ticket is assigned to an available agent by the Desk server while messages are sent and received through the Chat SDK.
Note: Because the
SendbirdChatinstance in a client app is connected to the Sendbird server, Desk-related events are delivered to the Chat SDK's event delegates. The event delegates receive callbacks from the server through
channel(_:userDidEnter:), and other event callback methods.