Along with the function calls feature, Sendbird also provides the custom responses feature, where businesses can train their AI chatbots with specific questions and predefined answers, enhancing the control over the bot's output. This leads to more coherent and reliable responses, ensuring a consistent and trustworthy customer experience.
Set up a custom response
On Sendbird Dashboard, go to Application > Chat > AI chatbot > Custom responses > and click on Create response +.
Enter the basic information for the function.
A name for the custom response. This name is only used for the dashboard.
A key to filter or identify the custom response by. Only letters, numbers, and underscores can be used.
- Train the AI chatbot by providing training questions as shown in the image below. You can add up to 10 questions.
You can also generate and add AI suggested training questions.
- Test the AI chatbot by asking different questions and see if the training has been successful.
- Predefine a custom response to the training question provided above.
Message to send before function calls begins
The message to send to the user before showing the output from a function call.
Message to send when function calls is unsuccessful
The message to send to the user when a function call fails.
One-click responses designed for fast and easy user engagement.
Incorporate it into your AI chatbot
Using the custom responses you created above, you can directly incorporate it into your AI chatbot.
In the bot detail page, you can select and add a response under Custom responses as shown in the image below.