Moderator messages

Once you're done, you can take one of the following actions:

• Click Save to save as a draft in the moderator messages list.
• Click Send to send the message to the targeted channels immediately.
• Click on Schedule to schedule the message to be sent at a later time. This option is only available when the Send type is set to Set schedule.

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Once the moderator message is successfully created, you can view it in the Moderator messages list. Click a message to open the detail panel, which shows basic information, message content, and the sent log.

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The Sent log tracks the delivery status of each send. For recurring messages, each interval creates a separate log entry showing the timestamp, message sequence, and status. Expand a log entry to see per-channel results. If a send fails for a specific channel, the failed channel is displayed in the log while other channels continue to receive messages normally.

The following shows the highlighted features of the Moderator message.

The scheduled messages feature allows moderators to select a date and time in the future for the message to be sent. Scheduling a message can be useful when an important message must be sent at a later time.

You can set the Set send type to Scheduling message delivery and select the date and time for the message to be sent.

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Interval scheduling allows you to send a moderator message multiple times at a regular interval. This is useful for recurring broadcasts, such as posting chat rules every 10 minutes during a live event so late-joining viewers still see the rules.

To set up interval scheduling:

1. Set the Set send type to Scheduling message delivery.
2. Set the start date and time under Set message sending time.
3. Check Repeat message and configure the following:
   • Repeat interval (minute): The time between each send, in minutes.
   • Duration (minute): The total duration over which the message repeats. For example, an interval of 5 minutes with a duration of 60 minutes sends the message 12 times.

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Each scheduled send creates an individual execution record that you can track in the moderator messages list. If any send attempt fails, the system automatically retries up to three times. For more information, see Retry logic.

When Repeat message is enabled, you can add up to four message templates per moderator message. Click + Add template in the Message section to add more templates.

Messages are sent in sequence — Message 1 on the first interval, Message 2 on the second, Message 3 on the third, Message 4 on the fourth, then the cycle repeats from Message 1. At least one message is required.

Note: When editing a text message in an active repeating schedule, changes apply only to messages sent after the edit. Messages already sent are not affected.

When a send attempt fails due to a transient error such as a network timeout or a temporarily unavailable channel, the system automatically retries up to three times. Each retry attempt is logged with its timestamp, attempt number, and error code.

If all retries are exhausted, the execution is marked as failed and surfaced in the dashboard. Non-retryable errors, such as a channel not found or permission denied, are not retried.

A poll usually consists of a question and at least one poll option that users can vote on. The functionality provides an easier way to gather feedback from groups of all sizes, collect data from customers, and drive user engagement. You can configure various settings for your poll, including when the poll will close and whether to allow users to add poll options or vote on multiple poll options.

To create a poll, select the Polls message type and fill in the question and options.

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Note: Poll messages cannot be scheduled. They can only be sent immediately.

The pinned messages feature allows users to mark or highlight specific messages which can be announcements, updates, instructions, or any other messages deemed important in a channel. This makes it easier for channel members to find and access important information, even in large or active channels where there may be a high volume of incoming messages.

To pin a message, select the Pinned option when creating a moderator message. Pinned messages will be displayed in channels as shown in the image below.

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You can configure the maximum number of pinned messages allowed per channel under your Application > Settings > Moderation > Advanced moderation > Moderator message. Sendbird allows up to 10 pinned messages per channel. Once this limit is reached, the oldest pinned message will be deleted when a new message is pinned.

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