With Ticket fields, you can save additional information on a ticket, and tickets can be classified in detail by utilizing the saved information.
Note: Refer to Prerequisite before saving additional ticket information.
Store additional information of a ticket
ticket.setCustomFields() method to add information to a ticket. The information must consist of a field and its value, and only the field already registered Settings > Ticket fields on the Sendbird Dashboard can be used.
Note: You can store additional information of a ticket when creating a ticket.
Use a ticket field as a search filter
You can filter tickets by adding a ticket field as a search filter to the
getClosedList(). Tickets that have a value of the selected field will appear on the ticket list.