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Elevate in-app engagement eBook

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What is Sendbird?

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Elevate in-app engagement eBook

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Elevate in-app engagement eBook

Sendbird is a global communications platform known for its award-winning in-app chat and omnichannel messaging APIs. Its solutions empower enterprises to transform how they connect and engage with customers. By adding AI agents to its business messaging and real-time chat, voice, and video solutions, Sendbird enables businesses to deliver differentiated, delightful customer experiences at scale.

Our journey began as a leader in chat and messaging infrastructure, and today, we’re redefining communications in the age of artificial intelligence. With our advanced AI agents, we’re helping businesses automate support, boost engagement, and reduce costs—all while maintaining a personal touch. Whether through mobile apps, social messaging platforms, or email, Sendbird ensures seamless interactions with your customers wherever they are.

What does Sendbird do?

Sendbird’s platform combines advanced AI agents, omnichannel messaging, and conversational tools to help businesses:

  • Engage customers everywhere: Deliver personalized interactions on their preferred channels, from in-app chat to SMS, email, and social messaging apps.

  • Boost efficiency: Automate routine tasks with AI agents, allowing human agents to focus on high-value interactions.

  • Scale seamlessly: Handle millions of interactions with enterprise-grade infrastructure trusted by leading brands.

With Sendbird, your teams stay connected and productive while your customers enjoy experiences that feel natural, intuitive, and tailored to their needs.

AI Agents built for action

Say hello to AI agents that don’t just chat but solve. Sendbird’s AI agents are designed to act, providing proactive, personalized support that resolves issues faster and improves satisfaction. When needed, they seamlessly transfer from AI agents to human agents, ensuring continuity in every interaction.

  • Automate ticket resolutions and FAQs.

  • Engage customers proactively across channels.

  • Deliver consistent, high-quality support experiences.

Omnichannel communication made easy

With Sendbird, you can engage customers across every touchpoint—mobile apps, websites, SMS, email, and more—while keeping interactions unified and consistent.

  • Send media-rich, branded notifications that drive higher engagement.

  • Build loyalty with personalized and secure 1-way messages.

  • Reduce SMS and WhatsApp costs while boosting delivery, open, and conversion rates by prioritizing in-app communication.

Conversations with Chat, Voice & Video

Turn interactions into meaningful conversations with real-time chat, voice, and video. Whether you’re connecting teams, supporting customers, or fostering community engagement, Sendbird’s tools make it easy to build relationships at scale.

-> View the Chat API
-> Check the Audio and video API

Why choose Sendbird?

Trusted by global leaders like Hinge, DoorDash, and JustEat, Sendbird powers millions of monthly conversations with enterprise-grade reliability, security, and performance.

  • Enterprise-Grade Infrastructure: 99.9+% uptime. <40ms latency.

  • Compliance Ready: SOC 2 Type II, GDPR, HIPAA, and ISO 27001 certified.

  • Global Reach: Supporting 6+ billion users worldwide.

Your partner in innovation

Whether you’re scaling support with AI agents, engaging customers through omnichannel notifications, or building personalized chat experiences, Sendbird is here to help. Our white-glove support and implementation ensures your success at every step, from onboarding to optimization.

See Sendbird in Action


Experience how Sendbird can transform your customer communication strategy.

-> Contact us to discuss your use case.

-> Request a demo to explore our platform.

-> Learn more about Sendbird.

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Build your in-app communications without the challenge.