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Sendbird chose AWS to power financial services conversations

Sendbird, the leading chat platform for web and mobile applications, leverages AWS's innovative cloud services to support global Financial Services customers at scale.

AWS x Sendbird
Build trust

Add important context to transaction history with the profile of who was paid along with a short chat around the purpose of payment.

Build trust Build trust
Earn loyalty

Answer customer questions right where the payment transaction happens. Make it easier and faster for consumers to seek the support they need when they need it.

Provide immediate responses Provide immediate responses
Engage customers where they are

Get more out of your mobile app by centralizing promotional and operational messages in one convenient place for customers to find.

Engage customers where they are 1 Engage customers where they are 1
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Sendbird's proven cloud-native chat uses AWS

Sendbird helps Financial Services companies host modern, secure, and scalable chat conversations directly in their web and mobile apps rather than on 3rd party platforms.

Build loyal customer relationships with secure and seamless in-app chat

With Sendbird Chat powered by the AWS cloud, elevate your digital customer experience with secure and seamless customer conversations that answer questions, offer support and advise around financial accounts and transactions.

Customer care bot
In-app chat benefits
Sendbird Chat Features

Sendbird uses over 40 innovative AWS cloud technologies to service enterprises at scale and 270M+ Monthly Active Users globally

AWS Auto Scaling

Sendbird uses AWS Auto Scaling to monitor applications and automatically adjusts capacity to maintain steady, predictable performance at the lowest possible cost.

Amazon Elastic Compute Cloud (EC2)

Sendbird uses AWS EC2 to handle traffic surges instantly from over 270M monthly active users globally.

Elastic Load Balancing

Sendbird uses AWS Elastic Load Balancing to monitor and distribute chat traffic to global targets automatically.

Amazon Route53

Sendbird uses Amazon Route 53 highly available and scalable cloud domain name system (DNS) service and geolocation function to distribute traffic reliably across regions.

AWS CloudFormation

Sendbird uses AWS CloudFormation to simplify the setup and management of its cloud resources.

AWS Identity and Access Management (IAM)

Sendbird uses AWS IAM to control engineer permissions so that only the resources required for development can be accessed.

Amazon ElastiCache

Sendbird uses Amazon ElastiCache to enable microsecond latency and massive scale using Redis.

Amazon Aurora

Sendbird uses Amazon Aurora to store 200TB of user data and make 200 queries per second reliably.

Amazon Kinesis

Sendbird uses AWS Kinesis scalable and durable real-time data streaming service to make around 80K Kinesis PutRecords requests per minute, and Kinesis streams process around 10TB of log data per day.

Amazon Athena

Sendbird users Amazon Athena to analyze data in Amazon S3.

"The AWS Graviton 2 processor helped us reduce CPU usage by 19% for EC2 and 10% for ElastiCache. In addition, we reduced our instances by 33% and cost by 42%"

Steve Lee, Head of Engineering Infrastructure at Sendbird

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How PicPay boosts transactions with social interactions using Sendbird

Img picpay

For socially engaged users of Sendbird Chat, PicPay realized


increase in retention rate


number of transactions


higher average transaction value

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How Grupp implemented Sendbird Chat in 180 hours

Resources Case Study Grupp chat
~12 months

saved vs building chat in-house

60 days

internal chat launch

90 days

customer chat launch

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How MonPay provides a social payment experience through Sendbird

Mon Pay customer case study chat app

monthly active users


retention rate

2 years

saved on product roadmap

Ready for
the next level?