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Sendbird chose AWS to power Healthcare conversations

Sendbird, the leading chat & messaging platform for web and mobile applications, leverages AWS to support Healthcare customers at scale.

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AWS healthcare Build HIPAA compliant experiences AWS healthcare Build HIPAA compliant experiences
Build HIPAA compliant experiences

Offer patients seamless care through HIPAA compliant in-app conversations that feel like messaging with a friend.

AWS healthcare Deliver patient centric communication AWS healthcare Deliver patient centric communication
Deliver patient-centric communication

Keep conversation context alive so patients can have a personalized experience and never have to repeat themselves.

AWS healthcare Engage patients at every step of the way AWS healthcare Engage patients at every step of the way
Engage patients at every step of the way

Deliver push notifications and alerts that proactively notify patients along the patient journey.

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Sendbird’s cloud-native in-app chat and messaging service uses AWS

Sendbird helps Healthcare businesses host modern, secure, and scalable messaging experiences directly in their web and mobile apps.

Improve patient outcomes with in-app chat & messaging

With Sendbird in-app chat & messaging powered by the AWS cloud, engage your users, convert more, deliver marketing offers and notifications at scale, and support customers in the way they prefer.

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In-app chat & messaging benefits

Sendbird uses over 40 innovative AWS cloud technologies to service Healthcare businesses at scale and power conversations for 300M+ MAUs

AWS Auto Scaling

Sendbird uses AWS Auto Scaling to monitor applications and automatically adjusts capacity to maintain steady, predictable performance at the lowest possible cost.

Amazon Elastic Compute Cloud (EC2)

Sendbird uses AWS EC2 to handle traffic surges instantly from over 300M monthly active users globally.

Elastic Load Balancing

Sendbird uses AWS Elastic Load Balancing to monitor and distribute chat traffic to global targets automatically.

Amazon Route53

Sendbird uses Amazon Route 53 highly available and scalable cloud domain name system (DNS) service and geolocation function to distribute traffic reliably across regions.

AWS CloudFormation

Sendbird uses AWS CloudFormation to simplify the setup and management of its cloud resources.

AWS Identity and Access Management (IAM)

Sendbird uses AWS IAM to control engineer permissions so that only the resources required for development can be accessed.

Amazon ElastiCache

Sendbird uses Amazon ElastiCache to enable microsecond latency and massive scale using Redis.

Amazon Aurora

Sendbird uses Amazon Aurora to store 200TB of user data and make 200 queries per second reliably.

Amazon Kinesis

Sendbird uses AWS Kinesis scalable and durable real-time data streaming service to make around 80K Kinesis PutRecords requests per minute, and Kinesis streams process around 10TB of log data per day.

Amazon Athena

Sendbird users Amazon Athena to analyze data in Amazon S3.

"The AWS Graviton 2 processor helped us reduce CPU usage by 19% for EC2 and 10% for ElastiCache. In addition, we reduced our instances by 33% and cost by 42%"

Steve Lee, Head of Engineering Infrastructure at Sendbird

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Large US-based drugstore chain introduces virtual health with Sendbird

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Of users expected

3 months

Time to market


Improved user experience

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Accolade improves member messaging experience with Sendbird

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4 weeks

Time to migration

215 %

Increase in daily message count

2.6 X

Increase in users messaging

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Curatech safely connects patients and doctors with Sendbird

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200 K+


2.5 K+


94 %

Patients willing to leave WhatsApp

Ready for
the next level?