We strive to provide world class customer experience by providing two levels of customer support to our Free and Custom plans
If you require guaranteed response times and other levels of support such as on-site support, please subscribe to our customer support program through https://help.sendbird.com/hc/en-us/requests/new
Technical support is available through:
We recommend submitting your request through your dashboard for a more catered response specific to your usage.
We will only respond to official support channel requests. However, there are community channels where customers engage in technical discussions and provide peer-to peer support.
Please note that unofficial channels do not guarantee a response from SendBird’s technical team regardless of your subscribed support level.
All SendBird’s services are monitored 24 hours, every day during the year. In the event of any issue affecting any of SendBird’s services, all our engineering and operations team is notified and will immediately respond to correct any issues. This constant and proactive monitoring covers all customers of SendBird.
You can always check the operational status of SendBird’s services on https://status.sendbird.com