AI support that keeps the on-demand economy moving
For on-demand services, every second counts. Sendbird’s AI agent delivers instant resolutions for customers, couriers, and merchants.
Build. Test. Evaluate. Repeat. AI for on-demand is here.
Customize your conversational AI agent for the on-demand economy, test it against real-world conversations, and optimize it over time. It’s everything you need to deploy with confidence and deliver a great experience your customers will love.
Bring your AI agent up to speed just like a new team member. Upload knowledge, define workflows, and tailor it to your customer support needs instantly.
Avoid surprises after launch. Run your AI agent through real customer service scenarios in a safe testing environment to validate responses before customers ever see them.
Stay in control post-launch. Review AI conversations, identify trends, and measure performance to optimize your AI agent and maximize ROI over time.
On-demand impact, measured in real time
Lower cost per resolution, shorten handle times, and recover more at-risk orders with AI that delivers measurable ROI across every stakeholder interaction.
Boost customer loyalty
Proactive alerts prevent order cancellations and boost repeat orders.
Instant resolutions keep couriers moving
Fast support keeps couriers on the road, reducing lost time and missed deliveries.
Increase first contact resolutions
Maintain response times and resolution targets during surges and spikes.
Lower your support costs
Automate the bulk of tickets and resolve issues instantly across every channel.
Boost customer loyalty
Proactive alerts prevent order cancellations and boost repeat orders.
Instant resolutions keep couriers moving
Fast support keeps couriers on the road, reducing lost time and missed deliveries.
Increase first contact resolutions
Maintain response times and resolution targets during surges and spikes.
Lower your support costs
Automate the bulk of tickets and resolve issues instantly across every channel.
Powering 7 billion conversations
every month. Ready for yours.
Enterprise-grade scalability & reliability
Built on the world's #1 communications API platform, trusted by industry leaders from on-demand, healthcare, retail, and more.
Ironclad security & compliance
Our infrastructure meets the highest degree of compliance and security requirements, including GDPR, SOC 2, HIPAA/HITECH, ISO 27001.
Privacy-first data governance
Your data remains yours—never accessed, used, or shared. With PII protection, AES256 encryption, data masking, and region-specific storage, all secured by TLS 1.3 security.
