AI hallucination detection & alerts
AI mistakes are inevitable. What matters is how quickly you detect them, and how effectively you respond.
With Hallucination Detection and Visible Flag Reasons, you’ll get real-time alerts when your AI Agent goes off-script — plus a clear explanation of why each response was flagged. Whether it’s a low-confidence answer, an ungrounded claim, or a policy violation, you’ll see exactly what triggered the flag and what action to take.
These tools give your team the visibility, context, and control needed to monitor quality, reduce risk, and continuously improve AI performance.
How it works
Real-time detection flags potentially problematic responses based on confidence thresholds and content analysis.
Clear reasoning explains why each message was flagged—whether it's low confidence, policy violations, or ungrounded content.
Actionable review queue lets you approve, correct, escalate, or dismiss flagged responses with full context.
Trend monitoring shows hallucination patterns over time so you can spot systemic issues before they spread.
Webhook integration connects alerts to your existing monitoring and escalation workflows.
What this means for you
Speed beats damage control. Catching problematic responses in real-time prevents customer frustration and protects your brand reputation.
Context drives better decisions. Understanding why something was flagged helps you review faster and train your AI more effectively.
Scale without fear. Reliable monitoring means you can expand your AI agent’s responsibilities without worrying about unexpected failures slipping through.
These features are part of Sendbird’s broader commitment to building responsible, accountable AI Agents for customer service. From observability to control, we’re investing in the infrastructure that makes AI reliable at scale — so you can deploy with confidence, improve continuously, and stay in control.