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Product release
Data export API: Turn AI agent conversations into actionable business intelligence

Data export API: Turn AI agent conversations into actionable business intelligence

Jul 16, 2025
Data export API AI agent

Enterprise teams need more than chat logs, they need performance data that drives decisions. With Sendbird’s new Data Export API, you can access detailed conversation and performance data from your AI Agent and feed it directly into your BI or reporting systems.

Designed for enterprise teams who demand full observability, this API gives you structured access to conversation-level and daily performance data. Whether you’re auditing resolution outcomes, tuning your AI workflows, or reporting on CSAT across business units, you now own the source of truth.

Why it matters

  • Complete data ownership: Export conversation metrics, message logs, CSAT scores, resolution outcomes, and handoff rates on your schedule.

  • System integration: Pull data in JSON or CSV format to feed your existing reporting stack and business intelligence tools.

  • Performance clarity: Track macro trends like resolution rates and sentiment alongside granular conversation details, all in one structured dataset.

Data export API img1

What’s included

  • Conversation-level exports: Get full metadata, user/agent message counts, sentiment, resolution type/time, hallucination flags, handoff and abandonment markers.

  • Message logs: Trace individual messages with hallucination indicators, flagged content, and AI activity logos.

  • Daily rollups: Aggregate key metrics like resolution rates, CSAT scores, handoff percentages, and user behavior patterns for trend analysis.

Security essentials are built in

PII masking protects sensitive content, exports are retained securely for 7 days, and the API follows the same structure as other Sendbird exports to make it easy to integrate and scale. 

Now available for all AI agent customers. Contact us to request access.