Freshworks integration for AI to human handoff
Your AI agent can resolve many conversations, but some situations require a human touch. A clunky handoff frustrates customers, disrupts workflows, and leaves agents scrambling for context.
With Sendbird AI agent integration with Freshworks, AI agents can escalate conversations directly to Freshchat, keeping all the conversations in one place.
Why it matters
Faster resolutions: AI hands off conversations instantly, so human agents can step in without delay.
No disruptions: Customers don’t need to switch platforms or repeat themselves. Conversations stay within the same chat.
Complete context: AI-generated transcripts and summaries ensure agents have all the information they need.
Unified insights: Track AI resolution rates, handoff rate, and customer satisfaction - all in one place.
For support teams, this means smoother workflows, faster responses, and better customer experiences.
Now available on Sendbird AI Agent for customer service. Contact us to learn more.