Power chat, calls, and business messaging with an award-winning communications API platform—and drive personalized interactions with an AI concierge that sparks delight.
TRUSTED BY 4,000+ APPS GLOBALLY
Enjoy higher message deliverability, open, and conversion rates.
Intuitive APIs, sample apps, tutorials, and free trials make it easy to get started.
In-app messaging that increases conversions—the timing, tone, and flow have all been perfected for you.
Boost app engagement with high-quality voice and video calls with no lag—and massive scale.
Deliver message notifications through your app and double conversions at half the SMS cost.
Spark delight with proactive, personalized customer conversations from an AI concierge you can trust. Our agentic infrastructure makes it possible.
End users globally
Monthly active users
Uptime
Choosing Sendbird Chat means faster time to market, less maintenance, and more time to focus on your customer.
"Sendbird is an important partner for Carousell, and they power Carousell’s core transaction flows by providing a fast and reliable chat service between our buyers and sellers."
10weeks
Time to migration
1.5X
Monthly message count
6.5X
Chat MAU
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
93%
Of users return to the Redfin app within a week
1week
For prototyping
↓time
To increase number of agent introductions
"With Sendbird's developer-friendly chat API and SDKs, we were quickly able to build a responsive and reliable messaging experience that our users love."
4weeks
Time to migration
215%
Increase in daily sent message count per user
2.6X
increase in number of people messaging
With Sendbird, we offer 100% digital customer support via
in-app chat, resulting in higher engagement and consistent CSAT scores of 5/5.
26%
Decrease in customer support requests
25%
Increase in customer interactions
96%
CSAT score
"We chose Sendbird for two main reasons: it met our needs with its feature-rich chat service, and their client base assured us they could handle our traffic and growth."
5weeks
Development time for voice and video calls
100%
Chat uptime
10weeks
Go-to-market
A global consumer survey conducted by Arion Research and Sendbird found that half of all consumers miss communications from businesses regardless of the channels they use.
Learn how and why businesses should adopt APIs to stay competitive and deliver exceptional customer experiences.
AI agents—autonomous systems that perceive, decide, and act to achieve goals on behalf of users—represent a step change from previous automation.
Discover how Sendbird’s communications API platform connects chat, calls, and AI to create effortless customer experiences.
