Unified SMS API for omnichannel mobile messaging
Empower Product, Operations, Support, and Engineering teams with software and API to message customers through your apps, SMS, mobile push, and WhatsApp.
Porter saved 30% on SMS with Sendbird
Business challenge
Porter faced challenges in effectively communicating with its driver-partner base, sending 10 million monthly messages that often went unread, leading to more customer support queries and higher costs.
Results
"Sendbird has proven to be very helpful in significantly increasing engagement for notifications. We have been able to achieve higher conversions along with greater savings on our SMS communications. The successful integration of notification solutions into the system has seen a surge in our brand-to-user communications."
Apurva Shetty | Product Manager at Porter
75%
message open rate
96%
message delivery rate
30%
cost savings moving off SMS
One platform for all business messaging needs
Enhance cost-efficiency, open rates, and conversions by creating compelling notifications tailored for each relevant mobile channel, strategically orchestrated to lessen message volume per goal.
Create mobile notifications effortlessly
Design media-rich, custom business messages for each mobile channel with our no-code notification builder.
Select your mobile channel mix
Implement channel sequencing to reach customers on their preferred platforms, ensuring optimal deliverability and open rates.
Orchestrate channels and timing
Customize delivery rules to maximize messaging effectiveness and improve the customer experience.
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