Sendbird chooses AWS to improve Digital Customer Experience

Sendbird, the leading chat & messaging platform for web and mobile applications, leverages AWS to improve Digital Customer Experience for customers.

AWS digital customer experience hero image

Increase engagement and conversions

Connect your users with one another to increase engagement, and facilitate faster transactions.

Increase CSAT

Provide a fully customizable messaging based support experience that increases CSAT and operational efficiency.

Send messages that convert

Engage users when they’re most receptive to transactional and marketing messages.

"The MVP bar for chat is so high that we would have to invest significant resources with this product complexity... Sendbird really offloaded all of that from us."

Abhishek Madan Head of Product at Paytm Insider

"Sendbird has proven to be very helpful in significantly increasing engagement for notifications. We have been to achieve higher conversions along with greater savings on our SMS communications."

Apurva Shetty Product Manager at Porter

"Sendbird is an important partner for Carousell, and they power Carousell’s core transaction flows by providing a fast and reliable chat service between our buyers and sellers."

Carousell

"The MVP bar for chat is so high that we would have to invest significant resources with this product complexity... Sendbird really offloaded all of that from us."

Abhishek Madan Head of Product at Paytm Insider

"Sendbird has proven to be very helpful in significantly increasing engagement for notifications. We have been to achieve higher conversions along with greater savings on our SMS communications."

Apurva Shetty Product Manager at Porter

"Sendbird is an important partner for Carousell, and they power Carousell’s core transaction flows by providing a fast and reliable chat service between our buyers and sellers."

Carousell

Sendbird’s cloud-native in-app chat and messaging service uses AWS

Sendbird helps digital businesses improve digital customer experience with chat & messaging experiences directly in their web and mobile apps.

Better customer experiences with in-app chat & messaging

With Sendbird in-app chat & messaging powered by the AWS cloud, engage your users, convert more, deliver marketing offers and notifications at scale, and support customers in the way they prefer.

Sendbird Chat

In-app chat & messaging benefits

Increase app engagement

Increase conversions

Increase retention

Control the experience & user data

Increase CSAT

Improve operational efficiency

Reduce SMS costs

Sendbird uses over 40 innovative AWS cloud technologies to service digital businesses at scale and power conversations for 300M+ MAUs globally

AWS Auto Scaling

Sendbird uses AWS Auto Scaling to monitor applications and automatically adjusts capacity to maintain steady, predictable performance at the lowest possible cost.

Amazon Elastic Compute Cloud (EC2)

Sendbird uses AWS EC2 to handle traffic surges instantly from over 300M monthly active users globally.

Elastic Load Balancing

Sendbird uses AWS Elastic Load Balancing to monitor and distribute chat traffic to global targets automatically.

Amazon Route53

Sendbird uses Amazon Route 53 highly available and scalable cloud domain name system (DNS) service and geolocation function to distribute traffic reliably across regions.

AWS CloudFormation

Sendbird uses AWS CloudFormation to simplify the setup and management of its cloud resources.

AWS Identity and Access Management (IAM)

Sendbird uses AWS IAM to control engineer permissions so that only the resources required for development can be accessed.

Amazon ElastiCache

Sendbird uses Amazon ElastiCache to enable microsecond latency and massive scale using Redis.

Amazon Aurora

Sendbird uses Amazon Aurora to store 200TB of user data and make 200 queries per second reliably.

Amazon Kinesis

Sendbird uses AWS Kinesis scalable and durable real-time data streaming service to make around 80K Kinesis PutRecords requests per minute, and Kinesis streams process around 10TB of log data per day.

Amazon Athena

Sendbird users Amazon Athena to analyze data in Amazon S3.