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Sendbird chooses AWS to improve Digital Customer Experience

Sendbird, the leading chat & messaging platform for web and mobile applications, leverages AWS to improve Digital Customer Experience for customers.

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Increase engagement and conversions

Connect your users with one another to increase engagement, and facilitate faster transactions.

AWS digital customer exp Increase CSAT AWS digital customer exp Increase CSAT
Increase CSAT

Provide a fully customizable messaging based support experience that increases CSAT and operational efficiency.

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Send messages that convert

Engage users when they’re most receptive to transactional and marketing messages.

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Sendbird’s cloud-native in-app chat and messaging service uses AWS

Sendbird helps digital businesses improve digital customer experience with chat & messaging experiences directly in their web and mobile apps.

Better customer experiences with in-app chat & messaging

With Sendbird in-app chat & messaging powered by the AWS cloud, engage your users, convert more, deliver marketing offers and notifications at scale, and support customers in the way they prefer.

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In-app chat & messaging benefits

Sendbird uses over 40 innovative AWS cloud technologies to service digital businesses at scale and power conversations for 300M+ MAUs globally

AWS Auto Scaling

Sendbird uses AWS Auto Scaling to monitor applications and automatically adjusts capacity to maintain steady, predictable performance at the lowest possible cost.

Amazon Elastic Compute Cloud (EC2)

Sendbird uses AWS EC2 to handle traffic surges instantly from over 300M monthly active users globally.

Elastic Load Balancing

Sendbird uses AWS Elastic Load Balancing to monitor and distribute chat traffic to global targets automatically.

Amazon Route53

Sendbird uses Amazon Route 53 highly available and scalable cloud domain name system (DNS) service and geolocation function to distribute traffic reliably across regions.

AWS CloudFormation

Sendbird uses AWS CloudFormation to simplify the setup and management of its cloud resources.

AWS Identity and Access Management (IAM)

Sendbird uses AWS IAM to control engineer permissions so that only the resources required for development can be accessed.

Amazon ElastiCache

Sendbird uses Amazon ElastiCache to enable microsecond latency and massive scale using Redis.

Amazon Aurora

Sendbird uses Amazon Aurora to store 200TB of user data and make 200 queries per second reliably.

Amazon Kinesis

Sendbird uses AWS Kinesis scalable and durable real-time data streaming service to make around 80K Kinesis PutRecords requests per minute, and Kinesis streams process around 10TB of log data per day.

Amazon Athena

Sendbird users Amazon Athena to analyze data in Amazon S3.

"The AWS Graviton 2 processor helped us reduce CPU usage by 19% for EC2 and 10% for ElastiCache. In addition, we reduced our instances by 33% and cost by 42%"

Steve Lee, Head of Engineering Infrastructure at Sendbird

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Porter to drive 90% message open rates with Sendbird Notifications

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90 %

Expected message open rate

96 %

Expected message delivery rate

Cost vs SMS

Significant decrease in cost vs SMS

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Carousell boasts highest engagement rate and increases transactions

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10 weeks

Time to migration

1.5 X

Monthly message count

6.5 X

Chat MAU

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Paytm creates a social payment experience with Sendbird

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333 M


1 B+


85 %

Customers satisfied with chat

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How PicPay boosts transactions with social interactions using Sendbird

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3.4 X

Increase in retention rate

2 X

Number of transactions

53 %

Higher average transaction value

Ready for
the next level?