Sendbird chose AWS to power Travel & Hospitality conversations
Sendbird, the leading chat platform for web and mobile applications, leverages AWS's innovative cloud services to support global Travel & Hospitality customers at scale.
Increase reservations & bookings
Engage one-on-one with customers in live mobile conversations to answer questions and make transactions.
Build loyalty
Provide the human touch people seek with live conversations that are quick and convenient for the customer, all inside of your mobile app or website.
Reach customers where they are
Get more out of your mobile app by building sales, marketing, and support conversations right into the app experience.
“Sendbird provides the best [chat] solution in terms of technical capabilities as well as the professionalism to work with us to find the best solution.”
Adi Alimin VP Platform Products
“I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.”
Jelena Vukadinovic Head of Mobile
“With Sendbird coming into the picture, we were able to optimize on reliability, maintenance, and overall engineering time.”
Ruchit Solanki Director of Product Management
“Sendbird provides the best [chat] solution in terms of technical capabilities as well as the professionalism to work with us to find the best solution.”
Adi Alimin VP Platform Products
“I’m confident if we did this in house, it would have been at least six to nine months without Sendbird.”
Jelena Vukadinovic Head of Mobile
“With Sendbird coming into the picture, we were able to optimize on reliability, maintenance, and overall engineering time.”
Ruchit Solanki Director of Product Management
Sendbird's proven cloud-native chat uses AWS
Sendbird helps Travel & Hospitality businesses host modern, secure, and scalable chat conversations directly in their web and mobile apps rather than on 3rd party platforms.
Boost Travel & Hospitality experiences with in-app chat
With Sendbird Chat powered by the AWS cloud, convert more bookings through concierge-like sales, deliver marketing offers at scale, or just answer any customer questions.
In-app chat benefits
Sendbird Chat Features
Sendbird uses over 40 innovative AWS cloud technologies to service enterprises at scale and 270M+ Monthly Active Users globally
AWS Auto Scaling
Sendbird uses AWS Auto Scaling to monitor applications and automatically adjusts capacity to maintain steady, predictable performance at the lowest possible cost.
Amazon Elastic Compute Cloud (EC2)
Sendbird uses AWS EC2 to handle traffic surges instantly from over 270M monthly active users globally.
Elastic Load Balancing
Sendbird uses AWS Elastic Load Balancing to monitor and distribute chat traffic to global targets automatically.
Amazon Route53
Sendbird uses Amazon Route 53 highly available and scalable cloud domain name system (DNS) service and geolocation function to distribute traffic reliably across regions.
AWS CloudFormation
Sendbird uses AWS CloudFormation to simplify the setup and management of its cloud resources.
AWS Identity and Access Management (IAM)
Sendbird uses AWS IAM to control engineer permissions so that only the resources required for development can be accessed.
Amazon ElastiCache
Sendbird uses Amazon ElastiCache to enable microsecond latency and massive scale using Redis.
Amazon Aurora
Sendbird uses Amazon Aurora to store 200TB of user data and make 200 queries per second reliably.
Amazon Kinesis
Sendbird uses AWS Kinesis scalable and durable real-time data streaming service to make around 80K Kinesis PutRecords requests per minute, and Kinesis streams process around 10TB of log data per day.
Amazon Athena
Sendbird users Amazon Athena to analyze data in Amazon S3.
"The AWS Graviton 2 processor helped us reduce CPU usage by 19% for EC2 and 10% for ElastiCache. In addition, we reduced our instances by 33% and cost by 42%"
Steve Lee, Head of Engineering Infrastructure at Sendbird
How Traveloka uses Sendbird to revolutionize customer support
1M+
Users in Live Stream
70x
Increase in traffic
5.5x
Increase in transactions during events
Hostelworld brings travelers together worldwide with Sendbird
3000+
member group chats supported
500k
MAUs
4
weeks to implement basic chat
Glovo decreases support contact rates and improves user experience worldwide with Sendbird
95%
message delivery
15%
lower no-response rates
4
month implementation
