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How many MAU?

1kk
5K
10K
25K
50K
100K+

  • Try any chat feature with our free trial

  • Free trial

    Experiment with chat
    Free
    No overages allowed
    Start free trial
    • All pro features
    • No credit card required
    • Community support

  • Starter 5K

    Get started with chat
    $399 /month
    Overages may apply
    Start free trial
    • Messaging essentials
    • Basic moderation
    • Ticketed support

    PLATFORM OFFER 

    $122/month value

    Included for free
    • Business messaging
      30K free in-app messages
    • AI chatbot
      1K free message credits

  • Pro 5K

    Grow your business
    $599 /month
    Overages may apply
    Start free trial
    • All Starter features
    • Translation
    • Image moderation
    • Supergroup channel

    PLATFORM OFFER 

    $122/month value

    Included for free
    • Business messaging
      30K free in-app messages
    • AI chatbot
      1K free message credits

  • Enterprise

    Full powered platform

    Custom pricing with millions of MAU

    Talk to sales
    • All Pro features
    • Data export
    • Dedicated servers option
    • Priority support

    PLATFORM OFFER

    $122/month value

    Included for free
    • Business messaging
      30K free in-app messages
    • AI chatbot
      1K free message credits

Compare features

  • Free trial
  • Starter
  • Pro
  • Enterprise
Usage
  • MAUs Monthly Active Chat Users
    Up to 1,000
  • Peak concurrent connections
    Up to 20
  • Soft caps on MAUs & peak concurrent connections
  • Messages/month Number of messages sent per month
    Unlimited
  • Message storage This metric indicates the number of messages that can be stored on Sendbird servers. Please note messages will be retained for a period of six months. Extended message retention is available on Enterprise plan.
    Unlimited
  • Message retention
    6 months
  • Multiple apps under one organization Create and manage multiple independent apps in your account.
Modern Messaging Essentials
  • Private 1-to-1 chat 1-to-1 chat for private conversations.
  • Group channel Power private group chat for 100 members in a channel (300 members in dedicated instances).
  • Open channel with dynamic partitioning Power public chats with millions of participants in a single channel.
  • Supergroup channel Super scale private group chats to tens of thousands of participants while keeping the enriched experience of standard size private groups.
  • UIKit A set of rich, pre-built UI components to create a modern in-app messaging experience in minutes.
  • Typing indicators Let your users see when another user is typing and keep the conversation going.
  • Delivery receipts Let message sender know that the message has been successfully delivered to the recipient.
  • Read receipts Let your users know when their messages have been read.
  • Presence Use online presence indicators to show which users are online and which are not.
  • Reactions Let your users react to messages with emoji based reactions.
  • Mentions Give your users the ability to mention other users in the channel, or the entire channel to draw attention to the message.
  • Unread message count Display the number of unread message counts in a channel to bring the user back into the conversation.
  • Push notifications Notify users with a push notification when a new chat message is received.
  • Share files and multimedia Give your users the ability to express themselves with images, audio, and video. Share custom file types too.
  • Structured messages Build capabilties to display offers in the chat interface with structured message templates.
  • Auto-thumbnail generator Automatically generate thumbnails for media files in the chat thread.
Advanced Messaging
  • Offline messaging Let your users access messages and queue new messages to be sent even if the user is offline or in unstable network conditions.
  • Smart throttling Adjust the number of messages displayed in a group chat to adjust the pace of the conversation.
  • Do-not-disturb push Let your users apply do-not-disturb status and prevent them from receiving push notifications for new messages.
  • Meta-array API Give your developers the ability to add custom meta data to messages and build functionalities like polls, reactions, and more.
  • Message threading Create threads in group chats and make conversations easier to follow.
  • Message search Build message search capabilities in in-app chat.
  • User and channel search Let your users search for other users and channels.
  • Announcements Deliver high context in-app announcement messages to thousands of users and channels at the same time.
  • Pinned messages Save important information in a channel.
  • Scheduled messages Let users and administrators define the message's date and time of delivery.
  • Polls Let users, moderators, and administrators send questionnaires in group chats.
Translation
  • Auto message translation Translate messages received to your user's preferred language.
  • On-demand translation Give your users the ability to translate a message to their preferred language on-demand.
  • Push translation Translate push notifications automatically to the user's preferred language.
Moderation
  • User reporting API Let users report other users in your chat application.
  • User-to-user blocking Give users the ability to block one another at a user level.
  • Mute user Give your chat moderators the ability to mute users.
  • Moderation dashboard Allow moderators to moderate message content and users from the convenience of a dashboard.
  • Freeze channel Freeze the channel and prevent users from sending any messages to each other.
  • Auto-image moderation Automatically detect messages with toxic images and filter them out.
  • Profanity filter Filter messages with profane content to keep conversations safe.
  • Rule engine Automate content moderation with pre-defined rules.
  • Review queue Centralize complex and ambiguous content only moderators can handle.
  • Moderation logs Keep detailed records of moderated events for training, rule enhancement, and compliance.
  • Hive moderation Use Hive, the leader in AI moderation to automate detection and flag unsafe content.
Data and Analytics
  • Analytics dashboard Monitor chat metrics and see how chat is being adopted in your application.
  • Advanced analytics Analyze user behavior through metrics on channels, messages, and users through nine metrics.
  • Message retrieval API
  • Data export Export chat data at preset times to run analytics and build machine learning datasets.
Integrations
  • Chatbot interface Allow your chatbot to send and receive messages and assist with customer support, product recommendations and more.
  • Post-event webhooks Capture event information from your application's chat and use it to build custom notification services, CRM and support desk integrations and more.
  • Push notifications tester Set up, send, and debug mobile push notifications deliveries from the Sendbird Dashboard.
Security
  • SAML/SSO
  • TLS/SSL encryption
  • File encryption Files sent in messages are encrypted using AES256 encryption.
  • GDPR API A RESTful API to provide access and delete capabilities for consumer requests as delineated by GDPR regulations.
  • IP whitelisting Give developers the ability to make calls to Sendbird Chat API from an allowed list of IPs.
Compliance
  • SOC 2
  • ISO 27001
  • GDPR
  • HIPAA w/ BAA
Infrastructure
  • Choose your AWS region Choose from 9 global regions - Oregon (USA), North Virginia (USA), central Canada, Frankfurt (Germany), Mumbai (India), Seoul (South Korea), Singapore, Tokyo (Japan), and Sydney (Australia)
  • Private dedicated servers Spin up private dedicated instances for powering chat on any existing AWS region (except for in China).
  • Private status page
  • Public static IP Give your developers the ability to whitelist Sendbird servers.
Support
  • Recommended
  • Community support
  • Ticket support availability
  • Guaranteed response time
  • API status page
  • Emergency hotline
  • Slack support
  • Customer success manager
  • Onboarding package

*Usage per website or mobile app. Overages may apply.

: Included

+ : Included and more available for additional fee

Custom: Available as an Add-on

The world's most popular apps send with Sendbird

Lgo match
Lgo virgin
Lgo redfin
Lgo carousell
Lgo hinge
Lgo yahoo
Lgo redbull
Lgo noom
Lgo krafton
Lgo accolade
Lgo lotte

Why business and engineering leaders choose Sendbird's customer communications API platform

“Sendbird provides all the tools to build a fully digital, modern chat experience. The product is very flexible and scalable... Fast go-to-market and a great team of engineers.”

Özgür G｜Virgin Mobile

“Sendbird is convenient to use. They have a very responsive support team who addresses the questions and gets back with answers quickly. The experience continues to be positive.”

Yash W｜Ahold Delhaize

Frequently
asked questions

Frequently
asked questions

How is MAU calculated?
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