Help us build connections in a digital world

At Sendbird, we take pride in having endless tenacity for our customers—in fact, it’s one of our core values.

In order to reflect this in building our products, we conduct user research. Whether you are already our customer or not (yet), you can participate in our research studies and share your direct feedback. This will allow us to help you get your job done better and also improve the experience of millions of other users around the world.

Join Sendbird Research Community

What's the Sendbird Research Community?

Sendbird Research Community is a group of people that our Research team reaches out for various research studies such as interviews, surveys, and testing out our newest prototypes. Members of the community will have an exclusive opportunity to influence our newest features and products.

Benefits of joining the Sendbird Research Community

Early access to our newest features and products in development

Compensation (if eligible) as a token of our appreciation

A unique opportunity to directly impact the future of Sendbird products

How does it work?

When you join the Sendbird Research Community, we will ask a few questions about yourself and your company, so that we can match you with the right research studies in the future.

Once you complete the sign-up survey, you will be invited to research studies via email in which we will provide enough information for you to determine whether you would like to participate. You can always say no to the invitation or you can unsubscribe at any time.

Join Sendbird Research Community


What happens to the information Sendbird collects from me?

The information you provide to join the community will only be used to match you with the most relevant studies. It won’t be shared externally.

Do I have to live in a certain country to participate?

No, our sessions will be remote using video conferencing tools.

Do I need to be a Sendbird customer to join?

Not at all! We are eager to hear from folks who do not use our products, too.

What will I receive for participating?

We typically compensate our research participants with an electronic gift card. The amount may vary depending on the type of research study. Details for each study will be included in the respective email invitation.

Can I leave the community?

Of course! If you wish to leave the Sendbird Research Community entirely, you can always email us at

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